Handling B2B purchases
When changing customer type
If a B2C or B2B session has already commenced and the customer type changes, it is necessary to initiate a new session. The reason for this is that Klarna does not handle B2B purchases directly; they are facilitated by a third-party vendor. As a result, the B2B Purchase flow operates independently from Klarna's B2C shopping experience. Therefore, it is crucial to create a session tailored to the appropriate customer type. Modifying an existing session to accommodate a new customer type will not be effective.
For additional information on supported customer types and instructions on how to configure them, please read more here
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.If your checkout process involves multiple steps and allows order changes on the final order review page before submission, here are the steps you need to follow:
- To maintain your current logic, ensure that any order update functionality for B2B transactions is disabled on the final order review page, or at least add a disclaimer to make your customers aware.
*Note: If you're utilizing a platform or plugin for Klarna integration without direct control, be reassured that we have already contacted our partners to make the necessary adjustments. *Note: If you're utilizing a platform or plugin for Klarna integration without direct control, be reassured that we have already contacted our partners to make the necessary adjustments.
- Otherwise, nothing is required from your end and we will update the UX automatically into your current solution in the smooothest way possible. If you have any questions about these requirements, reach out to your account manager or to merchant support.