Disputes customer sample data

Sample customers you can use to open test disputes and drive Payment Dispute API lifecycles in the Klarna test environment.
19 min read
Use these sample customers to open a dispute in the test environment after you capture a payment. The dispute is created after capture — wait a few seconds before you look it up.

Where to put the flag

Put the sample email in supplementary_purchase_data.customer.email when you create the Payment Request. Use the matching phone number from the same row.
The flag is matched as a +-prefixed substring of the local part, so it can be combined with other test-routing tokens.
JSON
1 2 3 4 5 6 7 8
{ "supplementary_purchase_data": { "customer": { "email": "customer+us+dispute_win_on_evidence@klarna.com", "phone": "+13105550172" } } }

Dispute lifecycle flags

Use one dispute_* email. These flags open a dispute and drive it through a predetermined lifecycle. See API integration.
Info
Many lifecycle flags wait for you to submit evidence or an appeal before they continue.
Email address patternDescription
customer+**+dispute_win_on_evidence@klarna.comWaits for evidence, then resolves the dispute in your favor
customer+**+dispute_lose_on_expiry@klarna.comCloses the dispute as a loss to simulate a missed response deadline
customer+**+dispute_pre_arb_accept_loss@klarna.comCloses the dispute as an accepted loss, as if you chose not to enter pre-arbitration
customer+**+dispute_pre_arb_window_expired@klarna.comWaits for evidence, then simulates the pre-arbitration window expiring with no further action
customer+**+dispute_pre_arb_lose_after_arbitration@klarna.comWaits for evidence and an appeal, then resolves the dispute against you after arbitration
customer+**+dispute_pre_arb_win_after_arbitration@klarna.comWaits for evidence and an appeal, then resolves the dispute in your favor after arbitration

All countries

Select a country to view the sample data you can use to test Klarna.

Europe

Austria

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+at+dispute_win_on_evidence@klarna.com+4306762600781
Resolution: lose on expirycustomer+at+dispute_lose_on_expiry@klarna.com+4306762600783
Resolution: accept loss on pre arbitrationcustomer+at+dispute_pre_arb_accept_loss@klarna.com+4306762600784
Resolution: pre arbitration window expiredcustomer+at+dispute_pre_arb_window_expired@klarna.com+4306762600785
Resolution: lose after arbitrationcustomer+at+dispute_pre_arb_lose_after_arbitration@klarna.com+4306762600786
Resolution: win after arbitrationcustomer+at+dispute_pre_arb_win_after_arbitration@klarna.com+4306762600787
FieldValue
First namePerson AT
Last nameTest
AddressTest Street 13
Zip code1010
CityWien
CountryAT
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Belgium

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+be+dispute_win_on_evidence@klarna.com+32485212161
Resolution: lose on expirycustomer+be+dispute_lose_on_expiry@klarna.com+32485212163
Resolution: accept loss on pre arbitrationcustomer+be+dispute_pre_arb_accept_loss@klarna.com+32485212164
Resolution: pre arbitration window expiredcustomer+be+dispute_pre_arb_window_expired@klarna.com+32485212165
Resolution: lose after arbitrationcustomer+be+dispute_pre_arb_lose_after_arbitration@klarna.com+32485212166
Resolution: win after arbitrationcustomer+be+dispute_pre_arb_win_after_arbitration@klarna.com+32485212167
FieldValue
First namePerson BE
Last nameTest
AddressTest Street 13
Zip code1000
CityBruxelles
CountryBE
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Czech Republic

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+cz+dispute_win_on_evidence@klarna.com+420771623731
Resolution: lose on expirycustomer+cz+dispute_lose_on_expiry@klarna.com+420771623733
Resolution: accept loss on pre arbitrationcustomer+cz+dispute_pre_arb_accept_loss@klarna.com+420771623734
Resolution: pre arbitration window expiredcustomer+cz+dispute_pre_arb_window_expired@klarna.com+420771623735
Resolution: lose after arbitrationcustomer+cz+dispute_pre_arb_lose_after_arbitration@klarna.com+420771623736
Resolution: win after arbitrationcustomer+cz+dispute_pre_arb_win_after_arbitration@klarna.com+420771623737
FieldValue
First namePerson CZ
Last nameTest
AddressTest Street 13
Zip code110 00
CityPraha
CountryCZ
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Denmark

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+dk+dispute_win_on_evidence@klarna.com+4561555941
Resolution: lose on expirycustomer+dk+dispute_lose_on_expiry@klarna.com+4561555943
Resolution: accept loss on pre arbitrationcustomer+dk+dispute_pre_arb_accept_loss@klarna.com+4561555944
Resolution: pre arbitration window expiredcustomer+dk+dispute_pre_arb_window_expired@klarna.com+4561555945
Resolution: lose after arbitrationcustomer+dk+dispute_pre_arb_lose_after_arbitration@klarna.com+4561555946
Resolution: win after arbitrationcustomer+dk+dispute_pre_arb_win_after_arbitration@klarna.com+4561555947
FieldValue
First namePerson DK
Last nameTest
AddressTest Street 13
Zip code1556
CityKøbenhavn Ø
CountryDK
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Finland

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+fi+dispute_win_on_evidence@klarna.com+358401234611
Resolution: lose on expirycustomer+fi+dispute_lose_on_expiry@klarna.com+358401234613
Resolution: accept loss on pre arbitrationcustomer+fi+dispute_pre_arb_accept_loss@klarna.com+358401234614
Resolution: pre arbitration window expiredcustomer+fi+dispute_pre_arb_window_expired@klarna.com+358401234615
Resolution: lose after arbitrationcustomer+fi+dispute_pre_arb_lose_after_arbitration@klarna.com+358401234616
Resolution: win after arbitrationcustomer+fi+dispute_pre_arb_win_after_arbitration@klarna.com+358401234617
FieldValue
First namePerson FI
Last nameTest
AddressTest Street 13
Zip code00100
CityHelsinki
CountryFI
Date of birth (DD-MM-YYYY)01-01-2000
Personal number190122-829F
OTP (Random 6 digits different from 999999)123456

France

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+fr+dispute_win_on_evidence@klarna.com+33656194421
Resolution: lose on expirycustomer+fr+dispute_lose_on_expiry@klarna.com+33656194423
Resolution: accept loss on pre arbitrationcustomer+fr+dispute_pre_arb_accept_loss@klarna.com+33656194424
Resolution: pre arbitration window expiredcustomer+fr+dispute_pre_arb_window_expired@klarna.com+33656194425
Resolution: lose after arbitrationcustomer+fr+dispute_pre_arb_lose_after_arbitration@klarna.com+33656194426
Resolution: win after arbitrationcustomer+fr+dispute_pre_arb_win_after_arbitration@klarna.com+33656194427
FieldValue
First namePerson FR
Last nameTest
AddressTest Street 13
Zip code75005
CityParis
CountryFR
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Germany

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+de+dispute_win_on_evidence@klarna.com+491713920041
Resolution: lose on expirycustomer+de+dispute_lose_on_expiry@klarna.com+491713920043
Resolution: accept loss on pre arbitrationcustomer+de+dispute_pre_arb_accept_loss@klarna.com+491713920044
Resolution: pre arbitration window expiredcustomer+de+dispute_pre_arb_window_expired@klarna.com+491713920045
Resolution: lose after arbitrationcustomer+de+dispute_pre_arb_lose_after_arbitration@klarna.com+491713920046
Resolution: win after arbitrationcustomer+de+dispute_pre_arb_win_after_arbitration@klarna.com+491713920047
FieldValue
First namePerson DE
Last nameTest
AddressTest Street 13
Zip code10178
CityBerlin
CountryDE
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Greece

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+gr+dispute_win_on_evidence@klarna.com+306945553671
Resolution: lose on expirycustomer+gr+dispute_lose_on_expiry@klarna.com+306945553673
Resolution: accept loss on pre arbitrationcustomer+gr+dispute_pre_arb_accept_loss@klarna.com+306945553674
Resolution: pre arbitration window expiredcustomer+gr+dispute_pre_arb_window_expired@klarna.com+306945553675
Resolution: lose after arbitrationcustomer+gr+dispute_pre_arb_lose_after_arbitration@klarna.com+306945553676
Resolution: win after arbitrationcustomer+gr+dispute_pre_arb_win_after_arbitration@klarna.com+306945553677
FieldValue
First namePerson GR
Last nameTest
AddressTest Street 13
Zip code117 42
CityAthens
CountryGR
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456
Tax number090000045

Hungary

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+hu+dispute_win_on_evidence@klarna.com+36505557341
Resolution: lose on expirycustomer+hu+dispute_lose_on_expiry@klarna.com+36505557343
Resolution: accept loss on pre arbitrationcustomer+hu+dispute_pre_arb_accept_loss@klarna.com+36505557344
Resolution: pre arbitration window expiredcustomer+hu+dispute_pre_arb_window_expired@klarna.com+36505557345
Resolution: lose after arbitrationcustomer+hu+dispute_pre_arb_lose_after_arbitration@klarna.com+36505557346
Resolution: win after arbitrationcustomer+hu+dispute_pre_arb_win_after_arbitration@klarna.com+36505557347
FieldValue
First namePerson HU
Last nameTest
AddressTest Street 13
Zip code1083
CityBudapest
CountryHU
Date of birth (DD-MM-YYYY)01-01-2000

Ireland

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+ie+dispute_win_on_evidence@klarna.com+353855351441
Resolution: lose on expirycustomer+ie+dispute_lose_on_expiry@klarna.com+353855351443
Resolution: accept loss on pre arbitrationcustomer+ie+dispute_pre_arb_accept_loss@klarna.com+353855351444
Resolution: pre arbitration window expiredcustomer+ie+dispute_pre_arb_window_expired@klarna.com+353855351445
Resolution: lose after arbitrationcustomer+ie+dispute_pre_arb_lose_after_arbitration@klarna.com+353855351446
Resolution: win after arbitrationcustomer+ie+dispute_pre_arb_win_after_arbitration@klarna.com+353855351447
FieldValue
First namePerson IE
Last nameTest
AddressTest Street 13
Zip codeD02 AW74
CityDublin
CountryIE
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Italy

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+it+dispute_win_on_evidence@klarna.com+393312232441
Resolution: lose on expirycustomer+it+dispute_lose_on_expiry@klarna.com+393312232443
Resolution: accept loss on pre arbitrationcustomer+it+dispute_pre_arb_accept_loss@klarna.com+393312232444
Resolution: pre arbitration window expiredcustomer+it+dispute_pre_arb_window_expired@klarna.com+393312232445
Resolution: lose after arbitrationcustomer+it+dispute_pre_arb_lose_after_arbitration@klarna.com+393312232446
Resolution: win after arbitrationcustomer+it+dispute_pre_arb_win_after_arbitration@klarna.com+393312232447
FieldValue
First namePerson IT
Last nameTest
AddressTest Street 13
Zip code00187
CityRoma
CountryIT
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Netherlands

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+nl+dispute_win_on_evidence@klarna.com+31632167731
Resolution: lose on expirycustomer+nl+dispute_lose_on_expiry@klarna.com+31632167733
Resolution: accept loss on pre arbitrationcustomer+nl+dispute_pre_arb_accept_loss@klarna.com+31632167734
Resolution: pre arbitration window expiredcustomer+nl+dispute_pre_arb_window_expired@klarna.com+31632167735
Resolution: lose after arbitrationcustomer+nl+dispute_pre_arb_lose_after_arbitration@klarna.com+31632167736
Resolution: win after arbitrationcustomer+nl+dispute_pre_arb_win_after_arbitration@klarna.com+31632167737
FieldValue
First namePerson NL
Last nameTest
AddressTest Street 13
Zip code1071 XX
CityAmsterdam
CountryNL
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Norway

When testing these flows, add the National Identification Number before continuing with BankID to get the intended flow.

Dispute lifecycle

FlowEmail addressPhone numberNational Identification Number
Resolution: win on evidencecustomer+no+dispute_win_on_evidence@klarna.com+4740123511NO17230609500
Resolution: lose on expirycustomer+no+dispute_lose_on_expiry@klarna.com+4740123513NO05310711308
Resolution: accept loss on pre arbitrationcustomer+no+dispute_pre_arb_accept_loss@klarna.com+4740123514NO25324823851
Resolution: pre arbitration window expiredcustomer+no+dispute_pre_arb_window_expired@klarna.com+4740123515NO28299412395
Resolution: lose after arbitrationcustomer+no+dispute_pre_arb_lose_after_arbitration@klarna.com+4740123516NO04275542747
Resolution: win after arbitrationcustomer+no+dispute_pre_arb_win_after_arbitration@klarna.com+4740123517NO09294018643
FieldValue
First namePerson NO
Last nameTest
AddressTest Street 13
Zip code0194
CityOslo
CountryNO
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Poland

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+pl+dispute_win_on_evidence@klarna.com+48795223361
Resolution: lose on expirycustomer+pl+dispute_lose_on_expiry@klarna.com+48795223363
Resolution: accept loss on pre arbitrationcustomer+pl+dispute_pre_arb_accept_loss@klarna.com+48795223364
Resolution: pre arbitration window expiredcustomer+pl+dispute_pre_arb_window_expired@klarna.com+48795223365
Resolution: lose after arbitrationcustomer+pl+dispute_pre_arb_lose_after_arbitration@klarna.com+48795223366
Resolution: win after arbitrationcustomer+pl+dispute_pre_arb_win_after_arbitration@klarna.com+48795223367
FieldValue
First namePerson PL
Last nameTest
AddressTest Street 13
Zip code00-272
CityWarszawa
CountryPL
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Portugal

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+pt+dispute_win_on_evidence@klarna.com+351808151211
Resolution: lose on expirycustomer+pt+dispute_lose_on_expiry@klarna.com+351808151213
Resolution: accept loss on pre arbitrationcustomer+pt+dispute_pre_arb_accept_loss@klarna.com+351808151214
Resolution: pre arbitration window expiredcustomer+pt+dispute_pre_arb_window_expired@klarna.com+351808151215
Resolution: lose after arbitrationcustomer+pt+dispute_pre_arb_lose_after_arbitration@klarna.com+351808151216
Resolution: win after arbitrationcustomer+pt+dispute_pre_arb_win_after_arbitration@klarna.com+351808151217
FieldValue
First namePerson PT
Last nameTest
AddressTest Street 13
Zip code1100-148
CityLisboa
CountryPT
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Romania

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+ro+dispute_win_on_evidence@klarna.com+40707129351
Resolution: lose on expirycustomer+ro+dispute_lose_on_expiry@klarna.com+40707129353
Resolution: accept loss on pre arbitrationcustomer+ro+dispute_pre_arb_accept_loss@klarna.com+40707129354
Resolution: pre arbitration window expiredcustomer+ro+dispute_pre_arb_window_expired@klarna.com+40707129355
Resolution: lose after arbitrationcustomer+ro+dispute_pre_arb_lose_after_arbitration@klarna.com+40707129356
Resolution: win after arbitrationcustomer+ro+dispute_pre_arb_win_after_arbitration@klarna.com+40707129357
FieldValue
First namePerson RO
Last nameTest
AddressTest Street 13
Zip code030026
CityBucurești
SectorSectorul 3
CountryRO
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456
Personal Identification Number (CNP)1701225193558

Slovakia

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+sk+dispute_win_on_evidence@klarna.com+421905123521
Resolution: lose on expirycustomer+sk+dispute_lose_on_expiry@klarna.com+421905123523
Resolution: accept loss on pre arbitrationcustomer+sk+dispute_pre_arb_accept_loss@klarna.com+421905123524
Resolution: pre arbitration window expiredcustomer+sk+dispute_pre_arb_window_expired@klarna.com+421905123525
Resolution: lose after arbitrationcustomer+sk+dispute_pre_arb_lose_after_arbitration@klarna.com+421905123526
Resolution: win after arbitrationcustomer+sk+dispute_pre_arb_win_after_arbitration@klarna.com+421905123527
FieldValue
First namePerson Sk
Last nameTest
AddressTest Street 13
Zip Code810 06
CityBratislava
CountrySK
Date of birth (DD-MM-YYYY)07-10-1997
Personal Identification Number (Rodné Číslo)971007/0249
OTP (Random 6 digits different from 999999)123456

Spain

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+es+dispute_win_on_evidence@klarna.com+34670097151
Resolution: lose on expirycustomer+es+dispute_lose_on_expiry@klarna.com+34670097153
Resolution: accept loss on pre arbitrationcustomer+es+dispute_pre_arb_accept_loss@klarna.com+34670097154
Resolution: pre arbitration window expiredcustomer+es+dispute_pre_arb_window_expired@klarna.com+34670097155
Resolution: lose after arbitrationcustomer+es+dispute_pre_arb_lose_after_arbitration@klarna.com+34670097156
Resolution: win after arbitrationcustomer+es+dispute_pre_arb_win_after_arbitration@klarna.com+34670097157
FieldValue
First namePerson ES
Last nameTest
DNI99999999R
AddressTest Street 13
Zip code28012
CityMadrid
CountryES
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Sweden

When testing these flows, add the National Identification Number before continuing with BankID to get the intended flow.

Dispute lifecycle

FlowEmail addressPhone numberNational Identification Number
Resolution: win on evidencecustomer+se+dispute_win_on_evidence@klarna.com+46701740681SE200001010875
Resolution: lose on expirycustomer+se+dispute_lose_on_expiry@klarna.com+46701740683SE200001019033
Resolution: accept loss on pre arbitrationcustomer+se+dispute_pre_arb_accept_loss@klarna.com+46701740684SE200001017961
Resolution: pre arbitration window expiredcustomer+se+dispute_pre_arb_window_expired@klarna.com+46701740685SE200001013705
Resolution: lose after arbitrationcustomer+se+dispute_pre_arb_lose_after_arbitration@klarna.com+46701740686SE200001013325
Resolution: win after arbitrationcustomer+se+dispute_pre_arb_win_after_arbitration@klarna.com+46701740687SE200001012608
FieldValue
First namePerson SE
Last nameTest
AddressTest Street 13
Zip code11 148
CityStockholm
CountrySE
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Switzerland

Use the sample data on this page. Your own sample data can get the payment rejected:
  • Avoid using test or the plus sign + in First name or Last name if you want the payment authorized.

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+ch+dispute_win_on_evidence@klarna.com+41758680041
Resolution: lose on expirycustomer+ch+dispute_lose_on_expiry@klarna.com+41758680043
Resolution: accept loss on pre arbitrationcustomer+ch+dispute_pre_arb_accept_loss@klarna.com+41758680044
Resolution: pre arbitration window expiredcustomer+ch+dispute_pre_arb_window_expired@klarna.com+41758680045
Resolution: lose after arbitrationcustomer+ch+dispute_pre_arb_lose_after_arbitration@klarna.com+41758680046
Resolution: win after arbitrationcustomer+ch+dispute_pre_arb_win_after_arbitration@klarna.com+41758680047
FieldValue
First nameAccepted
Last namePerson-ch
AddressTest Street 13
Zip code4051
CityBasel
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

United Kingdom

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+gb+dispute_win_on_evidence@klarna.com+445674519831
Resolution: lose on expirycustomer+gb+dispute_lose_on_expiry@klarna.com+445674519833
Resolution: accept loss on pre arbitrationcustomer+gb+dispute_pre_arb_accept_loss@klarna.com+445674519834
Resolution: pre arbitration window expiredcustomer+gb+dispute_pre_arb_window_expired@klarna.com+445674519835
Resolution: lose after arbitrationcustomer+gb+dispute_pre_arb_lose_after_arbitration@klarna.com+445674519836
Resolution: win after arbitrationcustomer+gb+dispute_pre_arb_win_after_arbitration@klarna.com+445674519837
FieldValue
First namePerson GB
Last nameTest
AddressTest Street 13
Zip codeEC2Y 5HN
CityLondon
CountryGB
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Americas

Canada

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+ca+dispute_win_on_evidence@klarna.com+15195550151
Resolution: lose on expirycustomer+ca+dispute_lose_on_expiry@klarna.com+15195550153
Resolution: accept loss on pre arbitrationcustomer+ca+dispute_pre_arb_accept_loss@klarna.com+15195550154
Resolution: pre arbitration window expiredcustomer+ca+dispute_pre_arb_window_expired@klarna.com+15195550155
Resolution: lose after arbitrationcustomer+ca+dispute_pre_arb_lose_after_arbitration@klarna.com+15195550156
Resolution: win after arbitrationcustomer+ca+dispute_pre_arb_win_after_arbitration@klarna.com+15195550157
FieldValue
First nameJohn
Last nameTest
AddressTest Street 13
Zip codeK1N 9N4
CityOttawa
ProvinceON
CountryCA
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Mexico

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+mx+dispute_win_on_evidence@klarna.com+525593747781
Resolution: lose on expirycustomer+mx+dispute_lose_on_expiry@klarna.com+525593747783
Resolution: accept loss on pre arbitrationcustomer+mx+dispute_pre_arb_accept_loss@klarna.com+525593747784
Resolution: pre arbitration window expiredcustomer+mx+dispute_pre_arb_window_expired@klarna.com+525593747785
Resolution: lose after arbitrationcustomer+mx+dispute_pre_arb_lose_after_arbitration@klarna.com+525593747786
Resolution: win after arbitrationcustomer+mx+dispute_pre_arb_win_after_arbitration@klarna.com+525593747787
FieldValue
First nameJohn
Last nameTest
AddressTest Street 13
Zip code06000
CityCiudad de México
StateCMX
CountryMX
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

United States of America

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+us+dispute_win_on_evidence@klarna.com+13105550172
Resolution: lose on expirycustomer+us+dispute_lose_on_expiry@klarna.com+13105550174
Resolution: accept loss on pre arbitrationcustomer+us+dispute_pre_arb_accept_loss@klarna.com+13105550176
Resolution: pre arbitration window expiredcustomer+us+dispute_pre_arb_window_expired@klarna.com+13105550177
Resolution: lose after arbitrationcustomer+us+dispute_pre_arb_lose_after_arbitration@klarna.com+13105550178
Resolution: win after arbitrationcustomer+us+dispute_pre_arb_win_after_arbitration@klarna.com+13105550179
FieldValue
First nameJohn
Last nameTest
AddressTest Street 13
Zip code20002-6452
CityWashington
StateDC
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

Asia & Oceania

Australia

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+au+dispute_win_on_evidence@klarna.com+61491574131
Resolution: lose on expirycustomer+au+dispute_lose_on_expiry@klarna.com+61491574133
Resolution: accept loss on pre arbitrationcustomer+au+dispute_pre_arb_accept_loss@klarna.com+61491574134
Resolution: pre arbitration window expiredcustomer+au+dispute_pre_arb_window_expired@klarna.com+61491574135
Resolution: lose after arbitrationcustomer+au+dispute_pre_arb_lose_after_arbitration@klarna.com+61491574136
Resolution: win after arbitrationcustomer+au+dispute_pre_arb_win_after_arbitration@klarna.com+61491574137
FieldValue
First nameJohn
Last nameTest
AddressTest Street 13
Zip code2000
CitySydney
StateNSW
CountryAU
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456

New Zealand

Dispute lifecycle

FlowEmail addressPhone number
Resolution: win on evidencecustomer+nz+dispute_win_on_evidence@klarna.com+642862276151
Resolution: lose on expirycustomer+nz+dispute_lose_on_expiry@klarna.com+642862276153
Resolution: accept loss on pre arbitrationcustomer+nz+dispute_pre_arb_accept_loss@klarna.com+642862276154
Resolution: pre arbitration window expiredcustomer+nz+dispute_pre_arb_window_expired@klarna.com+642862276155
Resolution: lose after arbitrationcustomer+nz+dispute_pre_arb_lose_after_arbitration@klarna.com+642862276156
Resolution: win after arbitrationcustomer+nz+dispute_pre_arb_win_after_arbitration@klarna.com+642862276157
FieldValue
First nameJohn
Last nameTest
AddressTest Street 13
Zip code6011
CityWellington
CountryNZ
Date of birth (DD-MM-YYYY)01-01-2000
OTP (Random 6 digits different from 999999)123456