For PartnersFor Acquiring Partners

Disputes fees

Understand when dispute fees apply, amounts per market, and how to minimize fees.

What is the Dispute fee?
When a customer files a dispute with Klarna, Klarna collects relevant evidence and conducts an initial validation of the claim. If the dispute is deemed valid at this stage, Klarna initiates the dispute process with the partner. At the moment of dispute initiation, Klarna charges a non-refundable dispute fee. The fee currency is determined by the settlement currency configured by the partner within Klarna.

Dispute fee per market
Settlement CurrencyDispute Fee
EUREUR 15
SEKSEK 150
NOKNOK 150
DKKDKK 150
GBPGBP 10
PLNPNL 60
USDUSD 15
CADCAD 20
AUDAUD 25
NZDNZD 25
CZKCZK 350
RONRON 70
CHFCHF 15
MXNMXN 125
For transactions in any market not listed above, the Dispute fee will be SEK 150
Please note:
  • The dispute fee is applied based on the dispute outcome.
  • The fee is not refunded, even if the dispute is resolved in the partner’s favour

What is the Appeal fee?
If a partner appeals a pre-arbitration decision and the appeal is unsuccessful, an appeal fee equivalent to USD 600 is applied in the applicable settlement currency. The fee is deducted from the partner’s settlement or invoiced separately, at Klarna’s discretion.

Appeal fee per settlement currency
Settlement CurrencyAppeal Fee
EUREUR 600
SEKSEK 5,500
NOKNOK 5,500
DKKDKK 5,500
GBPGBP 445
PLNPLN 2,100
USDUSD 600
AUDAUD 820
NZDNZD 1,000
CZKCZK 12,500
RONRON 2,600
CHFCHF 465
MXNMXN 10,000
CADCAD 825
HUFHUF 18,500
Please note:
  • The appeal fee is applied based on the appeal outcome.
  • The fee is deducted from the partner’s settlement or invoiced separately, at Klarna’s discretion.