Disputes fees
Understand when dispute and appeal fees apply, amounts per settlement currency, and how to minimize fees.
Disputes can carry two fees:
- Dispute fee: charged when a dispute is decided against the Partner. For card chargebacks, it is charged when the dispute closes, regardless of the outcome.
- Appeal fee: charged when the dispute closes if the Partner filed an appeal and the appeal is lost.
What is the Dispute fee?
When a customer files a dispute with Klarna, Klarna collects relevant evidence and conducts an initial validation of the claim. If the dispute is deemed valid at this stage, Klarna initiates the dispute process with the Partner. Klarna charges the dispute fee when a dispute is decided against the Partner. The fee currency is determined by the settlement currency configured by the Partner within Klarna.
Dispute fee per market
| Settlement Currency | Dispute Fee |
| EUR | EURÂ 15 |
| SEK | SEKÂ 150 |
| NOK | NOKÂ 150 |
| DKK | DKKÂ 150 |
| GBP | GBPÂ 10 |
| PLN | PLNÂ 60 |
| USD | USDÂ 15 |
| CAD | CADÂ 20 |
| AUD | AUDÂ 25 |
| NZD | NZDÂ 25 |
| CZK | CZKÂ 350 |
| RON | RONÂ 70 |
| CHF | CHFÂ 15 |
| MXN | MXNÂ 125 |
Default fee for unlisted markets
For transactions in any market not listed above, the Dispute fee will be USDÂ 15, or the equivalent in the Partner's settlement currency.
Please note:
- The dispute fee is charged when a dispute is decided against the Partner.
- No dispute fee is charged if the dispute is resolved in the Partner's favour.
- Card chargebacks initiated on or after March 1, 2027 are the exception: the dispute fee is charged when the dispute closes, regardless of the outcome. It is not charged for unauthorized purchase disputes where the Partner's representment meets the requirements.
What is the Appeal fee?
For disputes initiated on or after March 1, 2027, an appeal fee applies when a Partner appeals a pre-arbitration decision and the appeal is lost. The fee covers the cost of re-reviewing the dispute and is charged in the applicable settlement currency when the dispute closes. No appeal fee is charged if the appeal is successful. The fee is deducted from the Partner's settlement or invoiced separately, at Klarna's discretion.
Appeal fee per settlement currency
| Settlement Currency | Appeal Fee |
|---|---|
| EUR | EURÂ 50 |
| SEK | SEKÂ 500 |
| NOK | NOKÂ 480 |
| DKK | DKKÂ 330 |
| GBP | GBPÂ 40 |
| PLN | PLNÂ 200 |
| USD | USDÂ 50 |
| AUD | AUDÂ 75 |
| NZD | NZDÂ 90 |
| CZK | CZKÂ 1,050 |
| RON | RONÂ 240 |
| CHF | CHFÂ 40 |
| MXN | MXNÂ 900 |
| CAD | CADÂ 70 |
| HUF | HUFÂ 16,000 |
Appeal fee
For any settlement currency not listed above, the appeal fee is the equivalent of USDÂ 50 in the Partner's settlement currency.
Klarna decides which lost disputes can be appealed. An appeal is only offered if the evidence the Partner submitted in response to Klarna's request, while the dispute was in the
INITIATED state, included all the information requested. If it did not, the dispute cannot be appealed.Please note:
- The appeal fee is only charged when the appeal is lost.
- Once charged, the appeal fee is non-refundable.
- The fee is deducted from the Partner's settlement or invoiced separately, at Klarna's discretion.
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