Order management in a nutshell

Here you can find a high-level description of how Order management works.

When your customers pay with Klarna and their orders are created, you need Order management to finalize the purchase journey. With this solution, you perform different order operations before, during, and after fulfilling the order.

Here’s an overview of the order management operations:

You can manage orders through a set of server-side calls. They can be grouped into 3 main categories:

View and change orders

This category includes the following requests:

Check the details of an order.
Update the order amount.
Update merchant references.
Update customer address.
Cancel an order.

Use only getOrder endpoint when it’s strictly required by your business logic. Don’t rely on this operation to confirm that an order was placed or that other operations succeeded. Instead, use the responses returned by each operation itself—if an operation returns a successful response, you can consider it successful.

Capture and track orders

This category includes the following requests:

Capture the full order amount.
Capture part of the order amount.
Check the details of a capture.
Add shipping information.
Send customer communications.

Refund and extend orders

This category includes the following requests:

Refund an order.
Refund with return fees.
Extend order authorization.
Release order authorization.
Extend payment date.