When a customer files a dispute with Klarna, Klarna collects relevant evidence and conducts an initial validation of the claim. If the dispute is deemed valid at this stage, Klarna initiates the dispute process with the partner. At the moment of dispute initiation, Klarna charges a non-refundable dispute fee. The fee currency is determined by the settlement currency configured by the partner within Klarna.

Please note:

• The dispute fee is applied per dispute initiated, regardless of the case outcome
• The fee is not refunded, even if the dispute is resolved in the partner’s favour