Klarna Docs - Support

Support

Questions? We’re here to help.

To get the latest changes, update to the latest version of the klarna-m2-klarna extension, but whenever making any changes to a shop, we recommend to first test the changes in a non-production environment. Patches aren’t made to previous versions. We recommend using the latest version for Klarna to support.

To get support, use the support request form in the Admin under SYSTEM > Klarna > Support or contact Klarna’s merchant support

Please include the following information in your support request:

  • Adobe Commerce version (for example, 2.4.4)
  • Klarna service offering (for example, Klarna payments, Klarna checkout, or On-site messaging) and version (for example, 2.0.14)
  • Environment: Production or playground
  • Detailed description of your issue
  • Steps to reproduce the issue
  • Logs: System log files and server logs available in {shop base path}/var/logs/klarna_api.log or any other logs with applicable errors

If you want to update your contract, please contact Klarna's merchant support.