- Start by navigating to the Search & compare app listing on Shopify, and click install.
2. The app will request access to certain data. Click Install.
Please note, customer data is not accessed, only shipping (read_shipping) will be used by the app for feed purposes. Without the additional scopes (read_customers or read_orders), it cannot retrieve personal data such as customer names or addresses.
3. Read through the linked terms and conditions and click Get started.
4. Set up your first feed by selecting a country. The countries available here are based on your Shopify market settings.
5. Choose a logo for your store. This will be shown in the Klarna app when merchants look at your store. Choose one that is squared. You can also add fallback values for shipping and delivery time for this specific feed, should those values not be available otherwise.
6. Add your shop/company details. Some of this is mandatory data Klarna needs to onboard your store. Many details are prefilled based on what is already available from Shopify, but can be edited. Please ensure accurate data is provided for faster onboarding.
7. All done! Klarna will review your feed details and you will be able to see the status on the overview page (clicking the blue link See your onboarding status). If you want to add more countries, click Add another feed.
Feed status
Active means everything's been approved and your products are being matched and then will be displayed in the Klarna app and web.
Pending review means Klarna is conducting a manual review of the data sent in. The status will automatically update once the review has been completed.
Not found or Unknown means something's gone wrong and you should change the configuration of that market and send it in for a new review.
Rejected means you already have a feed live with Klarna for this market and that you should reach out to support.
In Global configuration you can find additional settings to further enhance the product data available to customers shopping via the Klarna app. Here, you can map metafield values. We recommend adding these, but it is optional.
There are also global fallback values for delivery time and shipping time.
Any feeds that are active or rejected, you can remove the feed by going into the selected market, scrolling down and clicking remove feed. This will not prevent you from adding them later on again.
For further support with the app or feedback on it, please reach out to one of the support teams here.