Klarna Docs - Managing Klarna orders with Vtex

Order placed using Klarna as a payment method could be later managed via one of the following options:

  1. Klarna Merchant Portal: When using Klarna Merchant Portal for managing order, please note that actions and changes done to orders will not be reflected in VTEX Platform.
  2. VTEX Admin

Refunds and Cancelations in VTEX Admin

Searching Orders

  1. Access to VTEX Order Management module
  2. Go to All Orders
  3. Search for a specific order using the order number or other available data and applying the search filters.
  4. Select and open the order that you would like to review.
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Returns and Refunds

In order to change an order status and perform returns or refunds an order must have an invoice recorded and the following steps should be followed:

  1. Go to the Invoice section and click on the three dots menu.
  2. Choose the Return items option.
  3. Fill in the fields requested:

    • The SKUs that will be returned.

    • The return invoice number.

    • Additional amount to refund, if any.

    • Click Request Refund

Canceling Orders

To Cancel an order Click the Cancel Order button within the Order Status card and confirm the action.

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