Read about some limitations that can affect your Klarna with Shopify integration.
The exact error message may differ based on region and other data.
Even if customers previously entered their phone number in Shopify checkout, Shopify may not share that phone number with payments integrations when email is required in checkout. Thus Klarna may ask the customer to enter their phone number again.
While some Shopify custom script code works for payment methods integrated via Shopify's new payments app integrations, renaming the payment method isn’t currently supported by Shopify, as payment providers can configure translations for the payment method name. With the new Klarna payment integration for Shopify, translations aren’t needed since the name "Klarna" works in any language.
You can find the list of translated payment method names in this article.
Currently, the payment method footer injection isn’t supported by Shopify's new payments platform. As a workaround, instead of using liquid code shop.enabled_payment_types
, you may update your store's footer theme code directly, for example, by adding the code below, but you'll need to test what works for your store's specific theme.
You can also refer to another solution posted in the Shopify community.
{% assign enabled_payment_types = 'paymenttype1,paymenttype2,klarna' | remove: ' ' | split: ',' %}
Use this code to update your store's footer theme.
If customers update a related, but different Shopify session separately from the Shopify session used to place the Klarna order, the order totals between the Shopify and Klarna orders may not match, but the Paid by customer amount for the Shopify order should always match the Klarna order total. While not ideal, this is working as expected and designed. Make sure to only fulfill order line items paid for by the customer.
The Shopify amount should always match the Klarna order total.
If you need additional support, please reach out to your region's Merchant Support team.
The Shopify community is a good place for Shopify questions, support, and feedback, in addition to the Shopify help center.