Klarna Docs - Shipping assistant

Shipping assistant

Learn about Shipping assistant and how it adds to the features offered by Klarna checkout.

Klarna's Shipping assistant is an addition to Klarna checkout. Shipping assistant provides all features which are available for Klarna checkout and adds an improved customer delivery experience by using Transport management systems (TMS).

For more information about Shipping assistant, refer to the the product documentation.

The main features of Shipping assistant in the Klarna extension are:

  • Usage of the configured shop (fallback) delivery methods for specific scenarios
  • Increased performance checkout experience compared to the standard Klarna checkout solution
  • TMS independent solution

Shipping assistant isn't compatible with coupons and gift cards if their value exceeds total order amount.

In most cases, customers will see the delivery methods which were configured on the TMS. In special situations, for example if there is a problem with the TMS or the customer is not allowed to select the delivery methods returned from the TMS because of the products in the cart, the fallback happens. In this case, the delivery methods configured in the shop are used, allowing customers to always be able to select a shipping method.

Shipping assistant offers better performance compared to Klarna checkout. Customers can see this performance improvement on the checkout page when interacting with the delivery methods. The loading time is shorter, allowing the customer to complete the purchase much faster than with the standard Klarna checkout solution.

The extension is built in a way that it doesn't matter which TMS is used. Therefore, you can change the used TMS as needed. Moreover, its configuration can be adjusted at any time. As long as the configuration fulfills the Klarna conditions, it works for the extension.

Orders with coupons or giftcards that exceed the total order amount without shipping costs, that is, with a discount that reduces the order total to a negative value, aren't compatible with Shipping assistant. As the shipping fee isn't shared with the extension, this scenario can't be supported. Note this issue to avoid it when possible.