Klarna Docs - Shipping Assistant

Klarna Shipping Assistant extension is an addition to the Klarna product Klarna Checkout. The Klarna Shipping Assistant provides all features which are available for Klarna Checkout and adds an improved customer delivery experience by using TMS (logistic partners). For more information about Klarna Shipping Assistant see here. The main features of Klarna Shipping Assistant in the extension are:

  • Usage of the configured shop (fallback) delivery methods for specific scenarios
  • Increased performance checkout experience compared to pure the Klarna Checkout solution
  • TMS independent solution

In most cases, customers will see the delivery methods which were configured on the TMS. In special situations, for example if there is a problem with the TMS or the customer is not allowed to select the delivery methods returned from the TMS because of the products in the cart, the fallback happens. In this case, the delivery methods configured in the shop are used, allowing customers to always be able to select a shipping method.

An order that has a coupon and/or giftcard that exceeds the total order amount without shipping costs, i.e. a discount that reduces the order total to a negative value, is not compatible with the Klarna Shipping Assistant. As this extension's integration with Klarna Shipping Assistant isn't shared the shipping fee, this scenario cannot be supported. Merchants using Klarna Shipping Assistant should note this issue to avoid it when possible.

Klarna Shipping Assistant has better performance compared to Klarna Checkout. This performance improvement is experienced on the checkout page when interacting with the delivery methods. There is a much shorter loader time, allowing the customer can purchase much faster.

The extension is built in a way that it does matter which TMS is used. Therefore the used TMS can be changed as needed. Moreover, its configuration can be adjusted at any time. As long as the configuration fulfills the Klarna conditions, it works for the extension.