Klarna Docs - Website landing page and FAQ

Website landing page and FAQ

Build a dedicated landing page to educate your shoppers about Klarna and the different payment options at checkout. You can help increase trust and conversion rates by proactively addressing customer questions or concerns.

You can simply copy and paste all content needed for the landing page about Klarna from below. Make sure to use the provided text so as to avoid misinterpretation of terms.

Best practice:

Include links to What is Klarna and Klarna’s Customer Service to make the shopping experience even better.

Don't forget to include the relevant disclaimer for the Klarna products you have available. For your convenience, the relevant disclaimers are included below. You can find out more about the disclaimers and legal requirements in the Advertising legal guidelines. Please make sure all banners are one click away for customers to read Klarna T&Cs.

Simply copy and paste all content needed for the landing page below.

Get more time to pay with Klarna.

We’ve partnered with Klarna to give you a better shopping experience.

It’s smoooth and simple.

Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.

The best way to shop.

Get deals on your favorite products, check your Purchase power, see all of your purchases in one place, extend your due dates, pay open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, Klarna’s Customer Service is there for you.

Safe and secure.

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

How to shop with Klarna.

1. Add item(s) to your cart and head to checkout.

2. Select Klarna at checkout and choose how you would like to pay.

3. Manage your orders and payments in the Klarna app.

About Klarna

We’re on a mission to elevate shopping by reshaping the entire experience from browsing to owning. We do this by giving you convenience, perks and inspiration.

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 6,000+ employees from 100+ nationalities, and are leading the way for alternative payments by serving 150 million active consumers and over 450,000 retail partners.

https://www.klarna.com/international/about-us/

[ATTN: Only insert the below payment options that are available on your store]

Pay in 4

Split your purchase into 4 interest-free payments so you can spread the cost over time. The card or bank account of your choice will be automatically charged every 2 weeks. No interest or fees when you pay on time.*

*See payment terms. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.

Fair financing

Apply for monthly financing directly at checkout. A short application will provide an instant decision for you. With no hard credit check there is no impact to your credit to apply. Once you’ve been approved, you’ll receive reminders and can manage your payments directly in the Klarna app. No fees when you pay on time. Monthly financing products are issued by WebBank.

Pay in 30 days

Order today and enjoy up to 30 days before you pay in full.** Now you can receive your purchase, make sure you love it IRL, and only pay for what you decide to keep. No upfront payment, no interest, and no fees when you pay on time.

**See payment terms. CA resident loans made or arranged pursuant to a California Financing Law license.

Pay now

Pay immediately and in full, with the same seamless payment experience you know and expect from Klarna. Debit or credit card accepted.

We got it covered - we answered frequently asked questions that your customers may have about Klarna before, during or after the purchase. Just choose the Klarna product FAQ below, copy the relevant questions to your site, insert your online store name and terms where applicable. And done!

What is Klarna?

Klarna is the smooothest & safest way to get what you want today, and pay over time.

What is Pay in 4 and how does it work?

Pay in 4 allows you to split your purchase into 4 interest-free payments, paid every 2 weeks. Once your items are in your cart, just choose Klarna at checkout. The first payment will be taken from your credit card, debit card or bank account when your order is shipped. The remaining three payments will be automatically charged every 2 weeks afterwards.

Who can use Klarna?

To be eligible to use Klarna, you must:

  • Be a resident of the United States or its territories
  • Be at least 18
  • Have a valid card/bank account
  • Have a positive credit history
  • Be able to receive verification codes via text

Which payment methods are accepted?

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express), as well as checking accounts for ACH payments. Please note, prepaid cards are not accepted.

Where can I Pay in 4 with Klarna?

Klarna is currently available nationwide, except for New Mexico, Hawaii and US Territories (excluding Puerto Rico).

If there’s an issue with my order, do I still need to pay for it?

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store to let them know you received the wrong order and follow their instructions. Then, let Klarna know which items you have an issue with:

  • In the Klarna app, go to Orders and select the order you want to cancel
  • Tap Report a problem or More and then Report a problem
  • Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can check the status of your reported problem on the details page of your purchase in the Klarna app.

What happens if I need to make a return?

Follow the store’s return instructions. Then, let Klarna know which items you have returned by reporting a return:

  • In the Klarna app, go to Orders
  • Select the purchase, or the items, you wish to return
  • Tap Report return

Heads up, if you later wish to return more items than you initially reported in the app, be sure to let the store know so your order details can be updated.

Has Klarna received my payment?

Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.

Can I pay before the due date?

Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” tab, and select “Payment Options.”

What happens if I don’t pay for my order?

Klarna will email you if your payment is unsuccessful, and try one or more times to collect it. If they can’t collect it, it will be added to your next payment along with a late fee of up to $7.00. The aggregate sum of your late fees will never exceed 25% of your order value at the time of purchase.

Your credit score will not be impacted when you use Klarna payment products.

We're always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.

What is Financing and how does it work?

Financing allows you to spread the cost of your purchase for up to 36 months.

How to finance your purchase:

  • Select the Financing option in the store’s checkout
  • Choose your preferred timeline and interest rate
  • Follow the steps to complete the application
  • Get an instant approval decision
  • Complete your purchase

You’ll receive an email with your payment plan when the store ships your order.

Please note: A credit check will be performed when you apply for our Financing options.

Will this require a credit check and will it impact my credit score?

We do not always perform a credit check on you, nevertheless, as a responsible lender, we want to make sure we’re helping our customers make the right financial decisions for their circumstances. When a credit check is performed, we verify your identity using the details you provided and we look at information from your credit report to understand your financial behavior and evaluate your creditworthiness.

We will not perform a credit check on you when:

  • Signing up to use Klarna
  • Downloading the app

We will perform a soft credit check when:

  • Deciding to Pay in 4
  • Deciding to Pay in 30 days
  • Applying for Financing

Read more about how these credit checks impact your credit score.

Our third party credit checks are performed by Transunion. If you have questions regarding their services, your credit score, or the data provided as part of a credit check we advise you to reach out to them directly.

These checks are performed in accordance with Klarna’s Terms & Conditions.

Which payment methods are accepted?

Klarna currently accepts debit cards as a form of payment when checking out with Financing. Subsequent payments (including autopay) can be made via checking account.

Can I pay off my balance early?

Yes, there will be an option to pay early in the Klarna email correspondence OR via the Klarna app.

Is shopping with Klarna safe?

The highest security standards are used to protect your data and personal information.

  • All payment information is processed securely
  • No details are transferred to or held by the store
  • All transactions take place via secured connections following strict security protocols
  • You can remove your linked bank account or card at any time

If you want to know more about the way we handle your personal information, please read our Privacy Policy.

See our Cookie Policy for information about how we use cookies and your ability to choose how to use them.

Where is Klarna Financing available?

Klarna Financing is currently available nationwide, except for online and in-store shoppers residing in West Virginia and Massachusetts. Klarna is available in Puerto Rico, but not in other US Territories.

What is Pay in 30 days and how does it work?

Klarna’s ‘Pay in 30 days’ allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app, you’ll have the option to pay off the balance earlier or extend the due date to a later date, if needed.

If your order is eligible for ‘Pay in 30 days’, the option will be presented at the time of checkout. As soon as the store ships your order, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.

Good to know: There is no fee to use Pay in 30 days.

Will this require a credit check and will it impact my credit score?

Klarna may perform a soft credit check when you apply for Pay in 30 days. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Which payment methods are accepted?

Klarna currently accepts debit and credit cards as a form of payment when checking out with Pay in 30 days.

Can I pay off my order early?

Yes, there will be an option to pay early in the Klarna email correspondence OR via the Klarna App.

Is shopping with Klarna safe?

The highest security standards are used to protect your data and personal information.

  • All payment information is processed securely
  • No details are transferred to or held by the store
  • All transactions take place via secured connections following strict security protocols
  • You can remove your linked bank account or card at any time

If you want to know more about the way we handle your personal information, please read our Privacy Policy.

See our Cookie Policy for information about how we use cookies and your ability to choose how to use them.

Where is Pay in 30 days available?

Pay in 30 days is available on select Klarna partner sites, to customers from all US states except Montana, New Mexico, and Hawaii. Klarna Pay in 30 days is available in Puerto Rico and not in other US Territories.

Where is Pay now available?

Pay now is available to customers from all US states and Puerto Rico. Klarna Pay now is not available in otherUS Territories.