Accounts and account selector
Learn how accounts work in the Klarna Partner Portal when you integrate with Klarna through an Acquiring Partner, and how to switch between them.
4 min read
Everything you do in the Klarna Partner Portal applies to one selected account at a time. Your accounts are created and managed by Worldpay, and the account selector sets which one you work in across all apps.
Accounts in the portal
| Account | What it is |
|---|---|
| Partner Account | Your business with Klarna, created by Worldpay. Owns one or more Payment Accounts |
| Payment Account | Where your payments with Klarna are processed through Worldpay, typically one per Store, market, or currency |
Both carry an ID in the format
krn:partner:global:account:. and a reference, a readable name set by Worldpay. Use the same reference when you contact Worldpay or Klarna about an account.Select an account
- 1.Select the current account name at the start of the sidebar. Select account opens.
- 2.Search by name or reference, or scroll the list. Each Partner Account shows how many Payment Accounts it has.
- 3.Choose an account and select Select.
The portal reloads the sidebar and every app for the new account. Keep in mind:
- One account at a time: you work in a single account. There is no "all accounts" view.
- Partner Accounts are listed, not their Payment Accounts: select the Partner Account to work with all of its Payment Accounts.
- Your choice is remembered: the portal opens the same account the next time you log in on the same browser.
- Single account: if Worldpay gave you access to one account, the selector shows its name and can't be opened.
View account details
Select the account name and reference shown after the app list to open Account details. It lists:
- Partner Account reference and Partner Account ID.
- Every Payment Account with its reference and Payment Account ID.
Use the copy button next to each value. You may need a Payment Account ID when you set up conversion features or contact support.
Filter by Store inside an app
Disputes has a Stores filter. By default, it includes all Stores of the selected account. Select one or more Stores to narrow the results, or Select all stores to reset. Settings and the Conversion features apps follow the account selector and have no separate filter.
Accounts managed by Worldpay
- Worldpay controls which of your accounts you can access and your role in each.
- Changes to your business, such as adding Stores or Payment Accounts, go through Worldpay.
- In 0% Financing, pricing and codes agreed with Worldpay aren't shown.
Common scenarios
You land in your account when you sign in. There's nothing to select.
Each business has its own Partner Account. Switch between them with the account selector. Check the account name before you change settings or respond to a dispute.
All the accounts you have access to appear in the same account selector. Apps change based on the account you select. Accounts integrated directly with Klarna also show Payments apps such as Order manager and Settlements.
Worldpay controls which accounts you can access. Ask them to grant you access to the missing account.
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