Use the dispute sample customer data in this page to test dispute creation and resolutions.
Dispute resolution trigger requirements
The dispute resolution triggers require Disputes API v4
integration.
When sending the customer data for dispute resolution triggers, use customer object in supplementary_purchase_data.
supplementary_purchase_data: {
customer: {
...
email: "customer+us+dispute_win_on_evidence@klarna.com",
"phone":"+13105550172",
...
}
}
};
Dispute sample customer data
The dispute sample data in this article is split into two sub-categories:
Note that many of the dispute resolution triggers are reactive, needing to partner to send evidence or arbitration.
Below is a list of email addresses associated with dispute creation and dispute resolution flows.
Dispute trigger flows
| Email address pattern | Description |
|---|
| customer+**+disputed-return@klarna.com | Creates a dispute on each capture of the order with the reason return and one open dispute request |
| customer+**+disputed-goods_not_received@klarna.com | Creates a dispute on each capture of the order with the reason goods not received and one open dispute request |
| customer+**+disputed-already_paid@klarna.com | Creates a dispute on each capture of the order with the reason already paid and one open dispute request |
| customer+**+disputed-faulty_goods@klarna.com | Creates a dispute on each capture of the order with the reason faulty goods and one open dispute request |
| customer+**+disputed-incorrect_invoice@klarna.com | Creates a dispute on each capture of the order with the reason incorrect invoice and one open dispute request |
| customer+**+disputed-high_risk_order@klarna.com | Creates a high-risk order (formerly known as stop request) on order level. |
| customer+**+disputed-non_compliance@klarna.com | Creates a non compliance type of dispute. |
| customer+**+disputed-non_guaranteed_payment_program@klarna.com | Creates a non guaranteed payment program type of dispute |
| customer+**+disputed-unauthorized_purchase@klarna.com | Creates a dispute on each capture of the order with the reason unauthorized_purchase and one open dispute request |
| customer+**+disputed-return_not_possible@klarna.com | Creates a return not possible type of dispute |
All Countries
Select a country to view the sample data you can use to test Klarna.
Europe
Austria
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+at+disputed-return@klarna.com | +4306762600762 |
| Dispute: goods not received | customer+at+disputed-goods_not_received@klarna.com | +4306762600763 |
| Dispute: order already paid | customer+at+disputed-already_paid@klarna.com | +4306762600764 |
| Dispute: faulty goods | customer+at+disputed-faulty_goods@klarna.com | +4306762600765 |
| Dispute: incorrect invoice | customer+at+disputed-incorrect_invoice@klarna.com | +4306762600766 |
| Dispute: high-risk order | customer+at+disputed-high_risk_order@klarna.com | +4306762600767 |
| Dispute: unauthorized purchase | customer+at+disputed-unauthorized_purchase@klarna.com | +4306762600768 |
| Dispute: non-guaranteed payment program | customer+at+disputed-non_guaranteed_payment_program@klarna.com | +4306762600770 |
| Dispute: non-compliance | customer+at+disputed-non_compliance@klarna.com | +4306762600771 |
| Dispute: return not possible | customer+at+return_not_possible@klarna.com | +4306762600772 |
| Field | Value |
|---|
| First name | Person AT |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1010 |
| City | Wien |
| Country | AT |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Belgium
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+be+disputed-return@klarna.com | +32485212140 |
| Dispute: goods not received | customer+be+disputed-goods_not_received@klarna.com | +32485212141 |
| Dispute: order already paid | customer+be+disputed-already_paid@klarna.com | +32485212142 |
| Dispute: faulty goods | customer+be+disputed-faulty_goods@klarna.com | +32485212143 |
| Dispute: incorrect invoice | customer+be+disputed-incorrect_invoice@klarna.com | +32485212144 |
| Dispute: high-risk order | customer+be+disputed-high_risk_order@klarna.com | +32485212145 |
| Dispute: unauthorized purchase | customer+be+disputed-unauthorized_purchase@klarna.com | +32485212146 |
| Dispute: non-guaranteed payment program | customer+be+disputed-non_guaranteed_payment_program@klarna.com | +32485212150 |
| Dispute: non-compliance | customer+be+disputed-non_compliance@klarna.com | +32485212151 |
| Dispute: return not possible | customer+be+disputed-return_not_possible@klarna.com | +32485212152 |
| Field | Value |
|---|
| First name | Person BE |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1000 |
| City | Bruxelles |
| Country | BE |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Czech Republic
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+cz+disputed-return@klarna.com | +420771623708 |
| Dispute: goods not received | customer+cz+disputed-goods_not_received@klarna.com | +420771623709 |
| Dispute: order already paid | customer+cz+disputed-already_paid@klarna.com | +420771623710 |
| Dispute: faulty goods | customer+cz+disputed-faulty_goods@klarna.com | +420771623711 |
| Dispute: incorrect invoice | customer+cz+disputed-incorrect_invoice@klarna.com | +420771623712 |
| Dispute: high-risk order | customer+cz+disputed-high_risk_order@klarna.com | +420771623713 |
| Dispute: unauthorized purchase | customer+cz+disputed-unauthorized_purchase@klarna.com | +420771623714 |
| Dispute: non-guaranteed payment program | customer+cz+disputed-non_guaranteed_payment_program@klarna.com | +420771623720 |
| Dispute: non-compliance | customer+cz+disputed-non_compliance@klarna.com | +420771623721 |
| Dispute: return not possible | customer+cz+disputed-return_not_possible@klarna.com | +420771623722 |
| Field | Value |
|---|
| First name | Person CZ |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 110 00 |
| City | Praha |
| Country | CZ |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Denmark
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+dk+disputed-return@klarna.com | +4561555921 |
| Dispute: goods not received | customer+dk+disputed-goods_not_received@klarna.com | +4531555956 |
| Dispute: order already paid | customer+dk+disputed-already_paid@klarna.com | +4571555576 |
| Dispute: faulty goods | customer+dk+disputed-faulty_goods@klarna.com | +4561555601 |
| Dispute: incorrect invoice | customer+dk+disputed-incorrect_invoice@klarna.com | +4571555705 |
| Dispute: high-risk order | customer+dk+disputed-high_risk_order@klarna.com | +4541555404 |
| Dispute: unauthorized purchase | customer+dk+disputed-unauthorized_purchase@klarna.com | +4525558959 |
| Dispute: non-guaranteed payment program | customer+dk+disputed-non_guaranteed_payment_program@klarna.com | +4561555930 |
| Dispute: non-compliance | customer+dk+disputed-non_compliance@klarna.com | +4561555931 |
| Dispute: return not possible | customer+dk+disputed-return_not_possible@klarna.com | +4561555932 |
| Field | Value |
|---|
| First name | Person DK |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1556 |
| City | København Ø |
| Country | DK |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Finland
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+fi+disputed-return@klarna.com | +358401234585 |
| Dispute: goods not received | customer+fi+disputed-goods_not_received@klarna.com | +358401234586 |
| Dispute: order already paid | customer+fi+disputed-already_paid@klarna.com | +358401234587 |
| Dispute: faulty goods | customer+fi+disputed-faulty_goods@klarna.com | +358401234588 |
| Dispute: incorrect invoice | customer+fi+disputed-incorrect_invoice@klarna.com | +358401234589 |
| Dispute: high-risk order | customer+fi+disputed-high_risk_order@klarna.com | +358401234590 |
| Dispute: unauthorized purchase | customer+fi+disputed-unauthorized_purchase@klarna.com | +358401234591 |
| Dispute: non-guaranteed payment program | customer+fi+disputed-non_guaranteed_payment_program@klarna.com | +358401234600 |
| Dispute: non-compliance | customer+fi+disputed-non_compliance@klarna.com | +358401234601 |
| Dispute: return not possible | customer+fi+disputed-return_not_possible@klarna.com | +358401234602 |
| Field | Value |
|---|
| First name | Person FI |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 00100 |
| City | Helsinki |
| Country | FI |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| Personal number | 190122-829F |
| OTP (Random 6 digits different from 999999) | 123456 |
France
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+fr+disputed-return@klarna.com | +33656194339 |
| Dispute: goods not received | customer+fr+disputed-goods_not_received@klarna.com | +33656194340 |
| Dispute: order already paid | customer+fr+disputed-already_paid@klarna.com | +33656194341 |
| Dispute: faulty goods | customer+fr+disputed-faulty_goods@klarna.com | +33656194342 |
| Dispute: incorrect invoice | customer+fr+disputed-incorrect_invoice@klarna.com | +33656194343 |
| Dispute: high-risk order | customer+fr+disputed-high_risk_order@klarna.com | +33656194344 |
| Dispute: unauthorized purchase | customer+fr+disputed-unauthorized_purchase@klarna.com | +33656194345 |
| Dispute: non-guaranteed payment program | customer+fr+disputed-non_guaranteed_payment_program@klarna.com | +33656194360 |
| Dispute: non-compliance | customer+fr+disputed-non_compliance@klarna.com | +33656194361 |
| Dispute: return not possible | customer+fr+disputed-return_not_possible@klarna.com | +33656194362 |
| Field | Value |
|---|
| First name | Person FR |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 75005 |
| City | Paris |
| Country | FR |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Germany
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+de+disputed-return@klarna.com | +491713920016 |
| Dispute: goods not received | customer+de+disputed-goods_not_received@klarna.com | +491713920017 |
| Dispute: order already paid | customer+de+disputed-already_paid@klarna.com | +491713920018 |
| Dispute: faulty goods | customer+de+disputed-faulty_goods@klarna.com | +491713920019 |
| Dispute: incorrect invoice | customer+de+disputed-incorrect_invoice@klarna.com | +491713920020 |
| Dispute: high-risk order | customer+de+disputed-high_risk_order@klarna.com | +491713920021 |
| Dispute: unauthorized purchase | customer+de+disputed-unauthorized_purchase@klarna.com | +491713920022 |
| Dispute: non-guaranteed payment program | customer+de+disputed-non_guaranteed_payment_program@klarna.com | +491713920030 |
| Dispute: non-compliance | customer+de+disputed-non_compliance@klarna.com | +491713920031 |
| Dispute: return not possible | customer+de+disputed-return_not_possible@klarna.com | +491713920032 |
| Field | Value |
|---|
| First name | Person DE |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 10178 |
| City | Berlin |
| Country | DE |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Greece
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+gr+disputed-return@klarna.com | +306945553642 |
| Dispute: goods not received | customer+gr+disputed-goods_not_received@klarna.com | +306945553643 |
| Dispute: order already paid | customer+gr+disputed-already_paid@klarna.com | +306945553644 |
| Dispute: faulty goods | customer+gr+disputed-faulty_goods@klarna.com | +306945553645 |
| Dispute: incorrect invoice | customer+gr+disputed-incorrect_invoice@klarna.com | +306945553646 |
| Dispute: high-risk order | customer+gr+disputed-high_risk_order@klarna.com | +306945553647 |
| Dispute: unauthorized purchase | customer+gr+disputed-unauthorized_purchase@klarna.com | +306945553648 |
| Dispute: non-guaranteed payment program | customer+gr+disputed-non_guaranteed_payment_program@klarna.com | +306945553650 |
| Dispute: non-compliance | customer+gr+disputed-non_compliance@klarna.com | +306945553651 |
| Dispute: return not possible | customer+gr+disputed-return_not_possible@klarna.com | +306945553652 |
| Field | Value |
|---|
| First name | Person GR |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 117 42 |
| City | Athens |
| Country | GR |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
| Tax number | 090000045 |
Hungary
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+hu+disputed-return@klarna.com | +36505557326 |
| Dispute: goods not received | customer+hu+disputed-goods_not_received@klarna.com | +36701308232 |
| Dispute: order already paid | customer+hu+disputed-already_paid@klarna.com | +36705553902 |
| Dispute: faulty goods | customer+hu+disputed-faulty_goods@klarna.com | +36201093784 |
| Dispute: incorrect invoice | customer+hu+disputed-incorrect_invoice@klarna.com | +36315555600 |
| Dispute: high-risk order | customer+hu+disputed-high_risk_order@klarna.com | +36385393517 |
| Dispute: unauthorized purchase | customer+hu+disputed-unauthorized_purchase@klarna.com | +36705550064 |
| Dispute: non-guaranteed payment program | customer+hu+disputed-non_guaranteed_payment_program@klarna.com | +36505557330 |
| Dispute: non-compliance | customer+hu+disputed-non_compliance@klarna.com | +36505557331 |
| Dispute: return not possible | customer+hu+disputed-return_not_possible@klarna.com | +36505557332 |
| Field | Value |
|---|
| First name | Person HU |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1083 |
| City | Budapest |
| Country | HU |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
Ireland
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+ie+disputed-return@klarna.com | +353855351418 |
| Dispute: goods not received | customer+ie+disputed-goods_not_received@klarna.com | +353855351419 |
| Dispute: order already paid | customer+ie+disputed-already_paid@klarna.com | +353855351420 |
| Dispute: faulty goods | customer+ie+disputed-faulty_goods@klarna.com | +353855351421 |
| Dispute: incorrect invoice | customer+ie+disputed-incorrect_invoice@klarna.com | +353855351422 |
| Dispute: high-risk order | customer+ie+disputed-high_risk_order@klarna.com | +353855351423 |
| Dispute: unauthorized purchase | customer+ie+disputed-unauthorized_purchase@klarna.com | +353855351424 |
| Dispute: non-guaranteed payment program | customer+ie+disputed-non_guaranteed_payment_program@klarna.com | +353855351430 |
| Dispute: non-compliance | customer+ie+disputed-non_compliance@klarna.com | +353855351431 |
| Dispute: return not possible | customer+ie+disputed-return_not_possible@klarna.com | +353855351433 |
| Field | Value |
|---|
| First name | Person IE |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | D02 AW74 |
| City | Dublin |
| Country | IE |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Italy
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+it+disputed-return@klarna.com | +393312232406 |
| Dispute: goods not received | customer+it+disputed-goods_not_received@klarna.com | +393312232407 |
| Dispute: order already paid | customer+it+disputed-already_paid@klarna.com | +393312232408 |
| Dispute: faulty goods | customer+it+disputed-faulty_goods@klarna.com | +393312232409 |
| Dispute: incorrect invoice | customer+it+disputed-incorrect_invoice@klarna.com | +393312232410 |
| Dispute: high-risk order | customer+it+disputed-high_risk_order@klarna.com | +393312232411 |
| Dispute: unauthorized purchase | customer+it+disputed-unauthorized_purchase@klarna.com | +393312232412 |
| Dispute: non-guaranteed payment program | customer+it+disputed-non_guaranteed_payment_program@klarna.com | +393312232420 |
| Dispute: non-compliance | customer+it+disputed-non_compliance@klarna.com | +393312232421 |
| Dispute: return not possible | customer+it+disputed-return_not_possible@klarna.com | +393312232422 |
| Field | Value |
|---|
| First name | Person IT |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 00187 |
| City | Roma |
| Country | IT |
| Fiscal code (Codice fiscale) | Dispute - return: PRS CST 00A41 H501N Dispute - goods not received: PRS VST 00A41 H501G Dispute - order already paid: PRS BST 00A41 H501M Dispute - faulty goods: PRS NST 00A41 H501Y Dispute - incorrect invoice: PRS MST 00A41 H501X Dispute - high-risk order: PRS QST 00A41 H501B Dispute - unauthorized purchase: PRS QTS 00A41 H501C
|
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Netherlands
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+nl+disputed-return@klarna.com | +31632167695 |
| Dispute: goods not received | customer+nl+disputed-goods_not_received@klarna.com | +31632167696 |
| Dispute: order already paid | customer+nl+disputed-already_paid@klarna.com | +31632167697 |
| Dispute: faulty goods | customer+nl+disputed-faulty_goods@klarna.com | +31632167698 |
| Dispute: incorrect invoice | customer+nl+disputed-incorrect_invoice@klarna.com | +31632167699 |
| Dispute: high-risk order | customer+nl+disputed-high_risk_order@klarna.com | +31632167700 |
| Dispute: unauthorized purchase | customer+nl+disputed-unauthorized_purchase@klarna.com | +31632167701 |
| Dispute: non-guaranteed payment program | customer+nl+disputed-non_guaranteed_payment_program@klarna.com | +31632167710 |
| Dispute: non-compliance | customer+nl+disputed-non_compliance@klarna.com | +31632167711 |
| Dispute: return not possible | customer+nl+disputed-return_not_possible@klarna.com | +31632167712 |
| Field | Value |
|---|
| First name | Person NL |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1071 XX |
| City | Amsterdam |
| Country | NL |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Norway
Trigger dispute
When testing different flows, make sure to add National Identification Number before continuing with BankID in order to get the intended flow.
| Flow | Email address | Phone number | National Identification Number |
|---|
| Dispute: return | customer+no+disputed-return@klarna.com | +4740123474 | NO30062449205 |
| Dispute: goods not received | customer+no+disputed-goods_not_received@klarna.com | +4740123475 | NO27083206670 |
| Dispute: order already paid | customer+no+disputed-already_paid@klarna.com | +4740123476 | NO14040845144 |
| Dispute: faulty goods | customer+no+disputed-faulty_goods@klarna.com | +4740123477 | NO16089639496 |
| Dispute: incorrect invoice | customer+no+disputed-incorrect_invoice@klarna.com | +4740123478 | NO19046731789 |
| Dispute: high-risk order | customer+no+disputed-high_risk_order@klarna.com | +4740123479 | NO27115906319 |
| Dispute: unauthorized purchase | customer+no+disputed-unauthorized_purchase@klarna.com | +4740123480 | NO25064127953 |
| Dispute: non-guaranteed payment program | customer+no+disputed-non_guaranteed_payment_program@klarna.com | +4740123490 | NO05117538967 |
| Dispute: non-compliance | customer+no+disputed-non_compliance@klarna.com | +4740123491 | NO09108528945 |
| Dispute: return not possible | customer+no+disputed-return_not_possible@klarna.com | +4740123492 | NO09108578989 |
| Field | Value |
|---|
| First name | Person NO |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 0194 |
| City | Oslo |
| Country | NO |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Poland
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+pl+disputed-return@klarna.com | +48795223342 |
| Dispute: goods not received | customer+pl+disputed-goods_not_received@klarna.com | +48795223343 |
| Dispute: order already paid | customer+pl+disputed-already_paid@klarna.com | +48795223344 |
| Dispute: faulty goods | customer+pl+disputed-faulty_goods@klarna.com | +48795223345 |
| Dispute: incorrect invoice | customer+pl+disputed-incorrect_invoice@klarna.com | +48795223346 |
| Dispute: high-risk order | customer+pl+disputed-high_risk_order@klarna.com | +48795223347 |
| Dispute: unauthorized purchase | customer+pl+disputed-unauthorized_purchase@klarna.com | +48795223348 |
| Dispute: non-guaranteed payment program | customer+pl+disputed-non_guaranteed_payment_program@klarna.com | +48795223350 |
| Dispute: non-compliance | customer+pl+disputed-non_compliance@klarna.com | +48795223351 |
| Dispute: return not possible | customer+pl+disputed-return_not_possible@klarna.com | +48795223352 |
| Field | Value |
|---|
| First name | Person PL |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 00-272 |
| City | Warszawa |
| Country | PL |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Portugal
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+pt+disputed-return@klarna.com | +351808151188 |
| Dispute: goods not received | customer+pt+disputed-goods_not_received@klarna.com | +351760715143 |
| Dispute: order already paid | customer+pt+disputed-already_paid@klarna.com | +351762748941 |
| Dispute: faulty goods | customer+pt+disputed-faulty_goods@klarna.com | +351302066842 |
| Dispute: incorrect invoice | customer+pt+disputed-incorrect_invoice@klarna.com | +351926839015 |
| Dispute: high-risk order | customer+pt+disputed-high_risk_order@klarna.com | +351301381736 |
| Dispute: unauthorized purchase | customer+pt+disputed-unauthorized_purchase@klarna.com | +351937416657 |
| Dispute: non-guaranteed payment program | customer+pt+disputed-non_guaranteed_payment_program@klarna.com | +351808151190 |
| Dispute: non-compliance | customer+pt+disputed-non_compliance@klarna.com | +351808151191 |
| Dispute: return not possible | customer+pt+disputed-return_not_possible@klarna.com | +351808151192 |
| Field | Value |
|---|
| First name | Person PT |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 1100-148 |
| City | Lisboa |
| Country | PT |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Romania
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+ro+disputed-return@klarna.com | +40707129331 |
| Dispute: goods not received | customer+ro+disputed-goods_not_received@klarna.com | +40707129442 |
| Dispute: order already paid | customer+ro+disputed-already_paid@klarna.com | +40707129553 |
| Dispute: faulty goods | customer+ro+disputed-faulty_goods@klarna.com | +40707129664 |
| Dispute: incorrect invoice | customer+ro+disputed-incorrect_invoice@klarna.com | +40707129775 |
| Dispute: high-risk order | customer+ro+disputed-high_risk_order@klarna.com | +40707129886 |
| Dispute: unauthorized purchase | customer+ro+disputed-unauthorized_purchase@klarna.com | +40707129997 |
| Dispute: non-guaranteed payment program | customer+ro+disputed-non_guaranteed_payment_program@klarna.com | +40707129340 |
| Dispute: non-compliance | customer+ro+disputed-non_compliance@klarna.com | +40707129341 |
| Dispute: return not possible | customer+ro+disputed-return_not_possible@klarna.com | +40707129342 |
| Field | Value |
|---|
| First name | Person RO |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 030026 |
| City | București |
| Sector | Sectorul 3 |
| Country | RO |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
| Personal Identification Number (CNP) | 1701225193558 |
Slovakia
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+sk+disputed-return@klarna.com | +421905123474 |
| Dispute: goods not received | customer+sk+disputed-goods_not_received@klarna.com | +421905123475 |
| Dispute: order already paid | customer+sk+disputed-already_paid@klarna.com | +421905123476 |
| Dispute: faulty goods | customer+sk+disputed-faulty_goods@klarna.com | +421905123477 |
| Dispute: incorrect invoice | customer+sk+disputed-incorrect_invoice@klarna.com | +421905123478 |
| Dispute: high-risk order | customer+sk+disputed-high_risk_order@klarna.com | +421905123479 |
| Dispute: unauthorized purchase | customer+sk+disputed-unauthorized_purchase@klarna.com | +421905123480 |
| Dispute: non-guaranteed payment program | customer+sk+disputed-non_guaranteed_payment_program@klarna.com | +421905123490 |
| Dispute: non-compliance | customer+sk+disputed-non_compliance@klarna.com | +421905123491 |
| Dispute: return not possible | customer+sk+disputed-return_not_possible@klarna.com | +421905123492 |
| Field | Value |
|---|
| First name | Person Sk |
| Last name | Test |
| Address | Test Street 13 |
| Zip Code | 810 06 |
| City | Bratislava |
| Country | SK |
| Date of birth (DD-MM-YYYY) | 07-10-1997 |
| Personal Identification Number (Rodné ÄŒÃslo) | 971007/0249 |
| OTP (Random 6 digits different from 999999) | 123456 |
Spain
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+es+disputed-return@klarna.com | +34670097138 |
| Dispute: goods not received | customer+es+disputed-goods_not_received@klarna.com | +34680859660 |
| Dispute: order already paid | customer+es+disputed-already_paid@klarna.com | +34735215817 |
| Dispute: faulty goods | customer+es+disputed-faulty_goods@klarna.com | +34782234072 |
| Dispute: incorrect invoice | customer+es+disputed-incorrect_invoice@klarna.com | +34699002829 |
| Dispute: high-risk order | customer+es+disputed-high_risk_order@klarna.com | +34782153382 |
| Dispute: unauthorized purchase | customer+es+disputed-unauthorized_purchase@klarna.com | +34670369667 |
| Dispute: non-guaranteed payment program | customer+es+disputed-non_guaranteed_payment_program@klarna.com | +34670097140 |
| Dispute: non-compliance | customer+es+disputed-non_compliance@klarna.com | +34670097141 |
| Dispute: return not possible | customer+es+disputed-return_not_possible@klarna.com | +34670097142 |
| Field | Value |
|---|
| First name | Person ES |
| Last name | Test |
| DNI | 99999999R |
| Address | Test Street 13 |
| Zip code | 28012 |
| City | Madrid |
| Country | ES |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Sweden
Trigger dispute
When testing different flows, make sure to add National Identification Number before continuing with BankID in order to get the intended flow.
| Flow | Email address | Phone number | National Identification Number |
|---|
| Dispute: return | customer+se+disputed-return@klarna.com | +46701740637 | SE200001011287 |
| Dispute: goods not received | customer+se+disputed-goods_not_received@klarna.com | +46701740638 | SE200001011493 |
| Dispute: order already paid | customer+se+disputed-already_paid@klarna.com | +46701740639 | SE200001015270 |
| Dispute: faulty goods | customer+se+disputed-faulty_goods@klarna.com | +46701740640 | SE200001019744 |
| Dispute: incorrect invoice | customer+se+disputed-incorrect_invoice@klarna.com | +46701740641 | SE200001011485 |
| Dispute: high-risk order | customer+se+disputed-high_risk_order@klarna.com | +46701740642 | SE200001015726 |
| Dispute: unauthorized purchase | customer+se+disputed-unauthorized_purchase@klarna.com | +46701740643 | SE200001015973 |
| Dispute: non-guaranteed payment program | customer+se+disputed-non_guaranteed_payment_program@klarna.com | +46701740660 | SE199304282388 |
| Dispute: non-compliance | customer+se+disputed-non_compliance@klarna.com | +46701740661 | SE200412052391 |
| Dispute: return not possible | customer+se+disputed-return_not_possible@klarna.com | +46701740662 | SE199108062390 |
| Field | Value |
|---|
| First name | Person SE |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 11 148 |
| City | Stockholm |
| Country | SE |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Switzerland
The use of provided sample data is strongly recommended.
When using your own sample data, your test orders might get rejected:
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+ch+disputed-return@klarna.com | +41758680018 |
| Dispute: goods not received | customer+ch+disputed-goods_not_received@klarna.com | +41618680019 |
| Dispute: order already paid | customer+ch+disputed-already_paid@klarna.com | +41618680020 |
| Dispute: faulty goods | customer+ch+disputed-faulty_goods@klarna.com | +41618680021 |
| Dispute: incorrect invoice | customer+ch+disputed-incorrect_invoice@klarna.com | +41618680022 |
| Dispute: high-risk order | customer+ch+disputed-high_risk_order@klarna.com | +41618680023 |
| Dispute: unauthorized purchase | customer+ch+disputed-unauthorized_purchase@klarna.com | +41618680024 |
| Dispute: non-guaranteed payment program | customer+ch+disputed-non_guaranteed_payment_program@klarna.com | +41758680030 |
| Dispute: non-compliance | customer+ch+disputed-non_compliance@klarna.com | +41758680031 |
| Dispute: return not possible | customer+ch+disputed-return_not_possible@klarna.com | +41758680032 |
| Field | Value |
|---|
| First name | Accepted |
| Last name | Person-ch |
| Address | Test Street 13 |
| Zip code | 4051 |
| City | Basel |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
United Kingdom
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+gb+disputed-return@klarna.com | +445674519807 |
| Dispute: goods not received | customer+gb+disputed-goods_not_received@klarna.com | +447455511475 |
| Dispute: order already paid | customer+gb+disputed-already_paid@klarna.com | +447755535234 |
| Dispute: faulty goods | customer+gb+disputed-faulty_goods@klarna.com | +443794116227 |
| Dispute: incorrect invoice | customer+gb+disputed-incorrect_invoice@klarna.com | +443012348266 |
| Dispute: high-risk order | customer+gb+disputed-high_risk_order@klarna.com | +447555529984 |
| Dispute: unauthorized purchase | customer+gb+disputed-unauthorized_purchase@klarna.com | +447555595216 |
| Dispute: non-guaranteed payment program | customer+gb+disputed-non_guaranteed_payment_program@klarna.com | +445674519810 |
| Dispute: non-compliance | customer+gb+disputed-non_compliance@klarna.com | +445674519811 |
| Dispute: return not possible | customer+gb+disputed-return_not_possible@klarna.com | +445674519814 |
| Field | Value |
|---|
| First name | Person GB |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | EC2Y 5HN |
| City | London |
| Country | GB |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Americas
Canada
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+ca+disputed-return@klarna.com | +15195550116 |
| Dispute: goods not received | customer+ca+disputed-goods_not_received@klarna.com | +15195550117 |
| Dispute: order already paid | customer+ca+disputed-already_paid@klarna.com | +15195550118 |
| Dispute: faulty goods | customer+ca+disputed-faulty_goods@klarna.com | +15195550119 |
| Dispute: incorrect invoice | customer+ca+disputed-incorrect_invoice@klarna.com | +15195550120 |
| Dispute: high-risk order | customer+ca+disputed-high_risk_order@klarna.com | +15195550121 |
| Dispute: unauthorized purchase | customer+ca+disputed-unauthorized_purchase@klarna.com | +15195550122 |
| Dispute: non-guaranteed payment program | customer+ca+disputed-non_guaranteed_payment_program@klarna.com | +15195550140 |
| Dispute: non-compliance | customer+ca+disputed-non_compliance@klarna.com | +15195550141 |
| Dispute: return not possible | customer+ca+disputed-return_not_possible@klarna.com | +15195550142 |
| Field | Value |
|---|
| First name | John |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | K1N 9N4 |
| City | Ottawa |
| Province | ON |
| Country | CA |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Mexico
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+mx+disputed-return@klarna.com | +525593747757 |
| Dispute: goods not received | customer+mx+disputed-goods_not_received@klarna.com | +525593747758 |
| Dispute: order already paid | customer+mx+disputed-already_paid@klarna.com | +525593747759 |
| Dispute: faulty goods | customer+mx+disputed-faulty_goods@klarna.com | +525593747760 |
| Dispute: incorrect invoice | customer+mx+disputed-incorrect_invoice@klarna.com | +525593747761 |
| Dispute: high-risk order | customer+mx+disputed-high_risk_order@klarna.com | +525593747762 |
| Dispute: unauthorized purchase | customer+mx+disputed-unauthorized_purchase@klarna.com | +525593747763 |
| Dispute: non-guaranteed payment program | customer+mx+disputed-non_guaranteed_payment_program@klarna.com | +525593747770 |
| Dispute: non-compliance | customer+mx+disputed-non_compliance@klarna.com | +525593747771 |
| Dispute: return not possible | customer+mx+disputed-return_not_possible@klarna.com | +525593747772 |
| Field | Value |
|---|
| First name | John |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 06000 |
| City | Ciudad de México |
| State | CMX |
| Country | MX |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
United States of America
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+us+disputed-return@klarna.com | +13105550116 |
| Dispute: goods not received | customer+us+disputed-goods_not_received@klarna.com | +13105550117 |
| Dispute: order already paid | customer+us+disputed-already_paid@klarna.com | +13105550118 |
| Dispute: faulty goods | customer+us+disputed-faulty_goods@klarna.com | +13105550119 |
| Dispute: incorrect invoice | customer+us+disputed-incorrect_invoice@klarna.com | +13105550120 |
| Dispute: high-risk order | customer+us+disputed-high_risk_order@klarna.com | +13105550121 |
| Dispute: unauthorized purchase | customer+us+disputed-unauthorized_purchase@klarna.com | +13105550122 |
| Dispute: non-guaranteed payment program | customer+us+disputed-non_guaranteed_payment_program@klarna.com | +13105550130 |
| Dispute: non-compliance | customer+us+disputed-non_compliance@klarna.com | +13105550131 |
| Dispute: return not possible | customer+us+disputed-return_not_possible@klarna.com | +13105550132 |
Trigger dispute resolution (requirements)
| Flow | Email address | Phone number |
|---|
| Resolution: win on evidence | customer+us+dispute_win_on_evidence@klarna.com | +13105550172 |
| Resolution: lose on evidence | customer+us+dispute_lose_on_evidence@klarna.com | +13105550173 |
| Resolution: lose on expiry | customer+us+dispute_lose_on_expiry@klarna.com | +13105550174 |
| Resolution: accept loss on pre arbitration | customer+us+dispute_pre_arb_accept_loss@klarna.com | +13105550176 |
| Resolution: pre arbitration window expired | customer+us+dispute_pre_arb_window_expired@klarna.com | +13105550177 |
| Resolution: lose after arbitration | customer+us+dispute_pre_arb_lose_after_arbitration@klarna.com | +13105550178 |
| Resolution: win after arbitration | customer+us+dispute_pre_arb_win_after_arbitration@klarna.com | +13105550179 |
| Field | Value |
|---|
| First name | John |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 20002-6452 |
| City | Washington |
| State | DC |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
Asia & Oceania
Australia
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+au+disputed-return@klarna.com | +61491574118 |
| Dispute: goods not received | customer+disputed-goods_not_received@klarna.com | +61491574632 |
| Dispute: order already paid | customer+au+disputed-already_paid@klarna.com | +61491575254 |
| Dispute: faulty goods | customer+au+disputed-faulty_goods@klarna.com | +61491575789 |
| Dispute: incorrect invoice | customer+au+disputed-incorrect_invoice@klarna.com | +61491575789 |
| Dispute: high-risk order | customer+au+disputed-high_risk_order@klarna.com | +61491576801 |
| Dispute: unauthorized purchase | customer+au+disputed-unauthorized_purchase@klarna.com | +61491577426 |
| Dispute: non-guaranteed payment program | customer+au+disputed-non_guaranteed_payment_program@klarna.com | +61491574120 |
| Dispute: non-compliance | customer+au+disputed-non_compliance@klarna.com | +61491574121 |
| Dispute: return not possible | customer+au+disputed-return_not_possible@klarna.com | +61491574122 |
| Field | Value |
|---|
| First name | John |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 2000 |
| City | Sydney |
| State | NSW |
| Country | AU |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
New Zealand
Trigger dispute
| Flow | Email address | Phone number |
|---|
| Dispute: return | customer+nz+disputed-return@klarna.com | +642862276120 |
| Dispute: goods not received | customer+nz+disputed-goods_not_received@klarna.com | +648596357854 |
| Dispute: order already paid | customer+nz+disputed-already_paid@klarna.com | +642838916248 |
| Dispute: faulty goods | customer+nz+disputed-faulty_goods@klarna.com | +64265615253 |
| Dispute: incorrect invoice | customer+nz+disputed-incorrect_invoice@klarna.com | +648597431043 |
| Dispute: high-risk order | customer+nz+disputed-high_risk_order@klarna.com | +64217249819 |
| Dispute: unauthorized purchase | customer+nz+disputed-unauthorized_purchase@klarna.com | +642293258935 |
| Dispute: non-guaranteed payment program | customer+nz+disputed-non_guaranteed_payment_program@klarna.com | +642862276130 |
| Dispute: non-compliance | customer+nz+disputed-non_compliance@klarna.com | +642862276131 |
| Dispute: return not possible | customer+nz+disputed-return_not_possible@klarna.com | +642862276132 |
| Field | Value |
|---|
| First name | John |
| Last name | Test |
| Address | Test Street 13 |
| Zip code | 6011 |
| City | Wellington |
| Country | NZ |
| Date of birth (DD-MM-YYYY) | 01-01-2000 |
| OTP (Random 6 digits different from 999999) | 123456 |
