GuideCarrier partner listLearn which carriers work with us to deliver the goods to your customers.
GuideWhich report type to chose?Choose report type for tasks: CSV for transaction reconciliation and bookkeeping fees; Merchant Portal or API for order details, and Custom Report for tax/VAT and payout estimates. PDF/CSV Summary for settlement summaries.
GuideHow to use Order management on WooCommerceThis article provides guidelines on installing Order management in your WooCommerce store.
GuideWhat is Order managementRead this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
GuideKlarna Docs - Dispute Lifecycle for Acquiring PartnersUnderstand dispute states, transitions, and available actions at each stage.
GuideRefund orders and manage authorizationsLearn how to refund and manage orders efficiently using the Klarna Order Management API.
GuideExtended authorization expirationSupport longer fulfillment times with an extended authorisation.
GuideNavigate the orders dashboardHere you'll find an overview of the Orders dashboard in the Merchant portal.
GuideManage refunds in-storeLearn how to process refunds for in-store purchases.
GuideSettlement reportsReconcile Klarna payments easily with detailed Settlement Reports available in CSV, PDF, or JSON formats via the Merchant Portal, Settlements API, or Klarna-SFTP.
GuideAutomatic captureAuto-capture finalizes transactions immediately for certain categories like digital products. It requires setting "auto_capture": true in the order request, complying with Klarna's shipping policy for merchant protection.
GuideDispute returns improvement guideIf you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
GuideVoid payment transactionsVoid Payment Transactions seamlessly with Klarna to cancel unfulfilled payments, ensuring compliance with conditions and preventing further processing.
GuideKlarna Docs - Dispute States for Acquiring PartnersComplete reference of all dispute states, reason codes, outcome codes, and their meanings.
GuideManage orders in the Merchant portalHere you'll find an overview of the main actions related to orders that you can perform in the Merchant portal.