API and SDKsSupport
Guide
Extend payment date pricing
Here you can find the fees for extending the payment due date, according to the purchase's country.
Post-purchase
Guide
Merchant evidence gathering
In this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute.
Post-purchase
Guide
What is Order management
Read this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Carrier partner list
Learn which carriers work with us to deliver the goods to your customers.
Post-purchase
Guide
Refund orders and manage authorizations
Learn how to refund and manage orders efficiently using the Klarna Order Management API.
Post-purchase
Guide
Capture an order
Capture an order in the Merchant portal with just a few clicks.
Post-purchase
Guide
Update an order
Here you find the different options for updating an order in the Merchant portal.
Post-purchase
Guide
Delivery tracking
Read this article to learn how to offer delivery tracking information to your customers.
Post-purchase
Guide
Disputes app in Merchant portal
In this article you will find an overview of all features provided in the Merchant Disputes app and how to handle and respond to disputes.
Post-purchase
Guide
Dispute handling via email
In order to smoothen the dispute communication, we improved the process of how we request information from you in order to defend your disputes. Since Mid March 2023, you need to defend your disputes by responding to the webform which is linked in the dispute emails that you receive.
Post-purchase
Guide
Before you start with Settlements
After capturing your first order you will be automatically paid out according to the payout schedule and payout defined. Get started here and have everything in place to reconcile your first payment.
Post-purchase
Guide
Validate order
For a number of different reasons there could be a need to validate the order before it is completed. You can register a callback (where you can do the final merchant validation) on the order create that KCO will call when the consumer clicks the buy button.
Post-purchase
Guide
Additional features
Depending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
Payments
Media & Marketing
Post-purchase
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase