API and SDKsSupport
Guide
How to use Order management on WooCommerce
This article provides guidelines on installing Order management in your WooCommerce store.
WooCommerce
Post-purchase
Guide
Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
Post-purchase
Guide
Manage refunds in-store
Learn how to process refunds for in-store purchases.
Live
Post-purchase
In store
Guide
Access your orders
Learn about the different ways to access your orders in the Merchant portal.
Post-purchase
Guide
Dispute handling via email
In order to smoothen the dispute communication, we improved the process of how we request information from you in order to defend your disputes. Since Mid March 2023, you need to defend your disputes by responding to the webform which is linked in the dispute emails that you receive.
Post-purchase
Guide
How to get settlement reports via SFTP
Learn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories. Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically.
Post-purchase
Guide
Overview of Shipping assistant
Real-time shipping options in the checkout
Post-purchase
Guide
Dispute returns improvement guide
If you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
Post-purchase
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Refund orders and manage authorizations
Learn how to refund and manage orders efficiently using the Klarna Order Management API.
Post-purchase
Guide
Extended authorization expiration
Support longer fulfillment times with an extended authorisation.
Post-purchase
Guide
Navigate the orders dashboard
Here you'll find an overview of the Orders dashboard in the Merchant portal.
Post-purchase
Live
Guide
Customize order settings
Set up the order notifications and reports you want to receive.
Post-purchase
Guide
Dispute processing flow
In this article, you will learn how Klarna handles and resolves disputes and returns.
Post-purchase