API and SDKsSupport
Guide
Pending orders
Learn how we handle the orders we detect as potentially fraudulent and how you help us in this process.
Post-purchase
Guide
Dispute returns improvement guide
If you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
Post-purchase
Guide
Customer evidence gathering
In this article, you'll find a clear guide on what evidence customers need to raise a dispute.
Post-purchase
Guide
How to use Order management on WooCommerce
This article provides guidelines on installing Order management in your WooCommerce store.
WooCommerce
Post-purchase
Guide
Refund allocation
Read this article to learn how to correctly allocate refunds when you deliver in multiple shipments.
Post-purchase
Guide
Pay in Full - Non Guaranteed (previously Klarna Debit Risk)
Read this article for an introduction to Non-guaranteed payments and how you can integrate them.
Payments
Post-purchase
Guide
Order management in a nutshell
Here you can find a high-level description of how Order management works.
Post-purchase
Guide
Update an order
Here you find the different options for updating an order in the Merchant portal.
Post-purchase
Guide
Klarna Docs - Dispute management Overview for Klarna Payments v1 and v2
Understand dispute reasons, response timelines and disputes fees.
Post-purchase
Guide
Extend payment date pricing
Here you can find the fees for extending the payment due date, according to the purchase's country.
Post-purchase
Guide
Merchant evidence gathering
In this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute.
Post-purchase
Guide
Other actions
Want to know more about additional order actions you can perform in the Merchant portal? Here's a list.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Refund orders and manage authorizations
Learn how to refund and manage orders efficiently using the Klarna Order Management API.
Post-purchase
Guide
Customize order settings
Set up the order notifications and reports you want to receive.
Post-purchase