GuideOther actionsWant to know more about additional order actions you can perform in the Merchant portal? Here's a list. GuideAccess your ordersLearn about the different ways to access your orders in the Merchant portal. GuideDispute handling via emailIn order to smoothen the dispute communication, we improved the process of how we request information from you in order to defend your disputes. Since Mid March 2023, you need to defend your disputes by responding to the webform which is linked in the dispute emails that you receive. GuideHow to get settlement reports via SFTPLearn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories.
Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically. GuideDispute returns improvement guideIf you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.