GuideAdditional featuresDepending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
GuideIntegration optionsNow that you're ready to use Order management, learn the different integration options.
GuideManage refunds in-storeLearn how to process refunds for in-store purchases.
GuideManage orders in the Merchant portalHere you'll find an overview of the main actions related to orders that you can perform in the Merchant portal.
GuideCustomize order settingsSet up the order notifications and reports you want to receive.
GuideUpdate an orderHere you find the different options for updating an order in the Merchant portal.
GuideKlarna Docs - Dispute management Overview for Klarna Payments v3Understand dispute reasons, response timelines and disputes fees.
GuideKlarna Docs - Dispute management via email for Klarna Payments with Disputes v3Dispute management via email provides an alternative approach to handling and responding disputes when not using Partner Portal or Dispute API integration.
GuideKlarna Docs - Dispute Lifecycle for Klarna Payments v4Understand dispute states, transitions, and available actions at each stage.
GuideHow to customize settlements reportsThe Report Configurator in the Settlements App allows you to customize the CSV and PDF reports to suit you and your accounting system. You can set up individual report configurations per Merchant ID and delivery channel (API, Settlements App, SFTP).
GuideDisputes feesUnderstand when dispute fees apply, amounts per market, and how to minimize fees.
GuideDisputes lifecycleUnderstand dispute states, transitions, and available actions at each stage.
GuideExtend payment date pricingHere you can find the fees for extending the payment due date, according to the purchase's country.
GuideCustomer evidence gatheringIn this article, you'll find a clear guide on what evidence customers need to raise a dispute.
GuideWhich report type to chose?Choose report type for tasks: CSV for transaction reconciliation and bookkeeping fees; Merchant Portal or API for order details, and Custom Report for tax/VAT and payout estimates. PDF/CSV Summary for settlement summaries.