GuideBefore you start with Dispute Management v3Understand dispute reasons, response timelines and disputes fees.
GuideCustomer protection messageFind out what Klarna's warning and stop messages mean, why they appear, and what Partners can do about them.
GuideDisputes overviewUnderstand what disputes are, why they occur, and your responsibilities as a Merchant.
GuideDisputes statesComplete reference of all dispute states, reason codes, outcome codes, and their meanings.
GuideManage orders in the Merchant portalHere you'll find an overview of the main actions related to orders that you can perform in the Merchant portal.
GuideManage Disputes rates indicatorsLearn how Klarna measures dispute activity to maintain a fair, transparent, and trustworthy environment for both customers and merchants.
GuideExtend payment date pricingHere you can find the fees for extending the payment due date, according to the purchase's country.
GuideRefund an orderLearn how to refund and manage orders efficiently using the Klarna Order Management API.
GuideCapture the full order amountHere you find details of the calls that enable you to capture your orders and add shipping information to track them. For each call, you can find a description, technical details, and sample requests and responses.
GuideDispute management via emailDispute management via email provides an alternative approach to handling and responding disputes when not using Partner Portal or Dispute API integration.
GuideHow to customize settlements reportsThe Report Configurator in the Settlements App allows you to customize the CSV and PDF reports to suit you and your accounting system. You can set up individual report configurations per Merchant ID and delivery channel (API, Settlements App, SFTP).
GuideHow to integrate Disputes API v3Integrate Klarna’s Dispute API V3 to streamline dispute management, minimize financial impact, and protect customer relationships.
GuideDisputes statesComplete reference of all dispute states, reason codes, outcome codes, and their meanings.
GuideDisputes integration with APIIntegrate with the Payment Dispute API to manage disputes programmatically—receive real-time notifications, submit evidence, and track outcomes through the complete lifecycle.
GuideInform your Partners about customer protection messagesLearn what customer protection messages are and what your Partner-facing documentation needs to cover so your Partners know what a warning or stop means and what they can do.