API and SDKsSupport
Guide
Refund allocation
Read this article to learn how to correctly allocate refunds when you deliver in multiple shipments.
Post-purchase
Guide
What is Order management
Read this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
Post-purchase
Guide
Manage orders with the API
Here you can find everything you need to integrate Order management using our API.
Post-purchase
Live
Guide
Carrier partner list
Learn which carriers work with us to deliver the goods to your customers.
Post-purchase
Guide
Klarna Debit Risk payments
Read this article for an introduction to Klarna Debit Risk and how you can integrate it.
Payments
Post-purchase
Guide
Capture and track orders
Here you find details of the calls that enable you to capture your orders and add shipping information to track them. For each call, you can find a description, technical details, and sample requests and responses.
Post-purchase
Guide
Access your orders
Learn about the different ways to access your orders in the Merchant portal.
Post-purchase
Guide
Refund an order
Check out the options you have in the Merchant portal for refunding orders.
Post-purchase
Guide
Update an order
Here you find the different options for updating an order in the Merchant portal.
Post-purchase
Guide
Disputes app in Merchant portal
In this article you will find an overview of all features provided in the Merchant Disputes app and how to handle and respond to disputes.
Post-purchase
Guide
How to customize settlements reports
The Report Configurator in the Settlements App allows you to customize the CSV and PDF reports to suit you and your accounting system. You can set up individual report configurations per Merchant ID and delivery channel (API, Settlements App, SFTP).
Post-purchase
Guide
Overview of Shipping assistant
Real-time shipping options in the checkout
Post-purchase
Guide
Disputes API V3 integration
Integrate Klarna’s Dispute API V3 to streamline dispute management, minimize financial impact, and protect customer relationships.
Post-purchase
Guide
Pending orders
Learn how we handle the orders we detect as potentially fraudulent and how you help us in this process.
Post-purchase
Guide
Extend payment date pricing
Here you can find the fees for extending the payment due date, according to the purchase's country.
Post-purchase