GuidePending ordersLearn how we handle the orders we detect as potentially fraudulent and how you help us in this process. GuideWhat is Order managementRead this article for an introduction to Order management, its main features, and its place in the Klarna solution family. GuideView and change ordersLearn about the details of the calls that let you view and edit your orders. For each call, you can find a description, technical details, and sample requests and responses. GuideCancel an orderYou can also cancel orders in the Merchant portal. Learn more about it from this guide. GuideHow to get settlement reports via SFTPLearn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories.
Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically. GuideAdditional featuresDepending on the market and the details of your Klarna deal, you may be able to add some extra features to your store. GuideMerchant evidence gatheringIn this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute. GuideAccess your ordersLearn about the different ways to access your orders in the Merchant portal. GuideCapture an orderCapture an order in the Merchant portal with just a few clicks.