API and SDKsSupport
Guide
Pending orders
Learn how we handle the orders we detect as potentially fraudulent and how you help us in this process.
Post-purchase
Guide
Extend payment date pricing
Here you can find the fees for extending the payment due date, according to the purchase's country.
Post-purchase
Guide
What is Order management
Read this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
Post-purchase
Guide
Order management in a nutshell
Here you can find a high-level description of how Order management works.
Post-purchase
Guide
View and change orders
Learn about the details of the calls that let you view and edit your orders. For each call, you can find a description, technical details, and sample requests and responses.
Post-purchase
Guide
Customize order settings
Set up the order notifications and reports you want to receive.
Post-purchase
Guide
Cancel an order
You can also cancel orders in the Merchant portal. Learn more about it from this guide.
Post-purchase
Guide
How to get settlement reports via SFTP
Learn how to create SFTP credentials and connect to the Klarna SFTP. Once you have set up your credentials, the next settlement CSV reports will be automatically uploaded to your account. Optionally you can use the “Configure Reports” option in the Settlements App to additionally receive PDF reports or customize your CSV reports. Additionally, you can choose to receive the reports of all your merchant IDs (MIDs) in the same SFTP account, by changing the SFTP target directories. Settlement reports are kept in the SFTP account for 90 days. After that period, they are deleted automatically.
Post-purchase
Guide
Additional features
Depending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
Payments
Media & Marketing
Post-purchase
Guide
Merchant evidence gathering
In this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute.
Post-purchase
Guide
How to use Order management on WooCommerce
This article provides guidelines on installing Order management in your WooCommerce store.
WooCommerce
Post-purchase
Guide
Klarna Debit Risk payments
Read this article for an introduction to Klarna Debit Risk and how you can integrate it.
Payments
Post-purchase
Guide
Manage orders in the Merchant portal
Here you'll find an overview of the main actions related to orders that you can perform in the Merchant portal.
Post-purchase
Live
Guide
Access your orders
Learn about the different ways to access your orders in the Merchant portal.
Post-purchase
Guide
Capture an order
Capture an order in the Merchant portal with just a few clicks.
Post-purchase