GuideKlarna Docs - Disputes Overview for Acquiring PartnersUnderstand what disputes are, why they occur, and your responsibilities as an Acquiring Partner.
GuideKlarna Docs - Dispute Fee for Acquiring PartnersUnderstand when dispute fees apply, amounts per market, and how to minimize fees.
GuideUpdate an orderHere you find the different options for updating an order in the Merchant portal.
GuideKlarna Docs - Dispute management via email for Klarna PaymentsDispute management via email provides an alternative approach to handling and responding disputes when not using Partner Portal or Dispute API integration.
GuideHow to customize settlements reportsThe Report Configurator in the Settlements App allows you to customize the CSV and PDF reports to suit you and your accounting system. You can set up individual report configurations per Merchant ID and delivery channel (API, Settlements App, SFTP).
GuideAdditional featuresDepending on the market and the details of your Klarna deal, you may be able to add some extra features to your store.
GuideDispute returns improvement guideIf you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
GuideMerchant evidence gatheringIn this article, you will find a clear guide for evidence gathering process and what evidence you need to provide to defend a dispute.
GuideWhich report type to chose?Choose report type for tasks: CSV for transaction reconciliation and bookkeeping fees; Merchant Portal or API for order details, and Custom Report for tax/VAT and payout estimates. PDF/CSV Summary for settlement summaries.
GuideRefund allocationRead this article to learn how to correctly allocate refunds when you deliver in multiple shipments.
GuideKlarna Docs - Dispute States for Acquiring PartnersComplete reference of all dispute states, reason codes, outcome codes, and their meanings.
GuideKlarna Docs - Managing Disputes rate indicators for Acquiring PartnersLearn how to monitor your dispute rate, understand thresholds, and implement strategies to maintain acceptable dispute levels while improving customer satisfaction.
GuideCapture and track ordersHere you find details of the calls that enable you to capture your orders and add shipping information to track them. For each call, you can find a description, technical details, and sample requests and responses.
GuideExtended authorization expirationSupport longer fulfillment times with an extended authorisation.
GuideAccess your ordersLearn about the different ways to access your orders in the Merchant portal.