GuideCheck the details of an orderLearn about the details of the calls that let you view and edit your orders. For each call, you can find a description, technical details, and sample requests and responses.
GuideDelivery trackingRead this article to learn how to offer delivery tracking information to your customers.
GuideOrder management in a nutshellHere you can find a high-level description of how Order management works.
GuideWhich report type to chose?Choose report type for tasks: CSV for transaction reconciliation and bookkeeping fees; Merchant Portal or API for order details, and Custom Report for tax/VAT and payout estimates. PDF/CSV Summary for settlement summaries.
GuideNavigate the orders dashboardHere you'll find an overview of the Orders dashboard in the Merchant portal.
GuideAccess your ordersLearn about the different ways to access your orders in the Merchant portal.
GuideCustomize order settingsSet up the order notifications and reports you want to receive.
GuideReturnsIf you, the Merchant, are looking for ways to improve your dispute handling, quality and customer satisfaction, here are a few easy tips for you, the Merchant, on how to optimize the process to your benefit.
GuideOther actionsWant to know more about additional order actions you can perform in the Merchant portal? Here's a list.
GuideDisputes lifecycleUnderstand dispute states, transitions, and available actions at each stage.
GuideDisputes evidence guidelinesManage payment disputes effectively with Klarna’s Dispute API by integrating dispute handling, tracking lifecycle stages, and providing evidence for swift resolution.
GuideRefund allocationRead this article to learn how to correctly allocate refunds when you deliver in multiple shipments.
GuideWhat is Order managementRead this article for an introduction to Order management, its main features, and its place in the Klarna solution family.
GuideMerchant PortalReconcile Klarna payments easily with detailed Settlement Reports available in CSV, PDF, or JSON formats via the Merchant Portal, Settlements API, or Klarna-SFTP.
GuideManage Disputes rates indicatorsLearn how Klarna measures dispute activity to maintain a fair, transparent, and trustworthy environment for both customers and merchants.