Approval of customer orders depends on the location and currency offering of the Wix site. For example, for a Klarna merchant account created with EUR currency, an order with a US customer billing address will not be accepted by Klarna. This customer should instead select another payment method.
All Wix transactions are auto-captured (immediately after the order is placed). Thus, the payout delay set by Klarna for Wix merchants is 11 days.
Based on your Klarna contract, Klarna charges merchant fees for captured orders. Since orders are automatically captured, Klarna fees will apply for each order, even if the order is canceled in the Wix admin without being fulfilled.
Specific to the direct bank transfer payment method available in European regions, there is currently a known issue where if the customer closes their browser window after authenticating with their bank but before fully completing the Klarna payment, the order can be created in Klarna, but not in Wix.
We are monitoring data to manually fix these orders, which will continue until a fix is in place.
For merchants with previously impacted orders, please open a Wix support request for the Wix support team to manually approve the affected transactions.