Klarna Docs - FAQ


  • Yes, Wix users can manage payment methods offered by contacting the Klarna merchant support team. Head to https://klarna.com/merchant-support to get the appropriate regional contact information.
  • Failure within the Klarna Hosted Payment Page (HPP) will result in prompting the consumer to try another payment option. 
  • Failure between Klarna and Wix from a technical point will result in an error message on top of the Wix checkout widget.
  • Yes, Wix users receive full admin access to the Klarna Merchant Portal.
  • Yes, customers will receive a payment confirmation email from Klarna, this will include payment instructions.
  • Wix users cannot turn that off.
  • No, it will be localized. If there are issues, the fallback language will be English.

Within the Klarna Merchant Portal we have chat set up as well as email and phone numbers available, also support is available at: http://klarna.com/merchant-support Marketing support and guidelines can be found at https://docs.klarna.com/marketing.

  • Approval of customer orders is dependent on the location and currency offering of the Wix site, e.g. for a Klarna merchant account created with EUR currency, an order with a US customer billing address will not be accepted by Klarna and the customer can instead choose another payment method.
  • No, Wix does not currently support multi-currency; sites can only have one currency per store. Klarna will only accept orders for customers whose billing country matches the store's single currency.
  • No, not all Klarna payment methods are available out of the box. This is region/country specific. Klarna merchant support can assist with determining which products are available in each location for Wix users, e.g. the UK requires an actual lending license to offer financing.
  • All Wix transactions are auto-captured (immediately after the order is placed). Thus the payout delay set by Klarna for Wix merchants is 11 days.
  • Based on your Klarna contract, Klarna charges merchant fees for captured orders. Since orders are automatically captured, Klarna fees will apply for each order, even if the order is cancelled in the Wix admin without being fulfilled.