Klarna Docs - Update order amount

Update order amount

Use the Order management API to update the total amount of an order before it is captured, canceled, or expired.

When your customer contacts you to change, add, or remove a product from the order and you need to update the total order amount, this API call enables you to make the required changes.

The updated amount replaces the original order amount, including the order lines if you sent them when creating an order.

The following diagram depicts how this API call works:

Sequence diagram of the API call to update an order amount.

You can only update the amount if the order meets the following conditions:

  • The order isn’t fully captured, canceled, or expired.
  • For increasing an authorized amount, we run a second risk assessment or credit lookup on the customer. If the update is rejected following the assessment, your customer has to place a new order in your online store for the new items.
  • Only certain payment methods support increasing the authorized amount, as shown in the table below:
Supported payment methodIdentifierAvailable markets
Pay laterINVOICEAll (excluding CH)
Pay laterB2B_INVOICEAll (excluding CH)
Base accountBASE_ACCOUNTAll (excluding CH)
Pay nowDIRECT_DEBITAll (excluding CH)
Fixed amountFIXED_AMOUNTAT, DE, DK, FI, FR, NL, NO & SE

Update the amount of an order

To update the order amount, send the updated order details in a PATCH request to the {apiUrl}/ordermanagement/v1/orders/{order_id}/authorization endpoint. The order_id is the identifier you get in a successful response when placing a new order.

Include the following in your request:

  • order_amount (required): the new amount for the order. If you’re decreasing the order amount, this has to be less than the current authorized amount. If you’re increasing the order amount, this has to be more than the current authorized amount
  • description (optional): text to add details
  • order_lines (optional): the new order lines that will replace the existing ones
JSON
{
  "order_amount": 6000,
  "description": "",
  "order_lines": [
    {
      "type": "physical",
      "reference": "123050",
      "name": "Tomatoes",
      "quantity": 10,
      "quantity_unit": "kg",

Sample request to update the order amount.

We recommend you always send updated order lines to improve the customer experience. The order lines can later help your customer visualize their purchase in the Klarna app and in the invoice.

The original order lines will be deleted if you don't send order lines in this call.

If the request is successful, the order amount is updated, and you'll receive a 204 No content response.

Error response

If your request contains errors, you'll receive an error response. Make sure your request meets the conditions for updating the order and the parameters are correct. You can use the correlation_id and the order_id values to troubleshoot the call in the Merchant portal Logs section.

JSON
{
  "error_code": "NOT_ALLOWED",
  "error_messages": [
    "Update not allowed."
  ],
  "correlation_id": "a3183112-74bc-44ac-9453-51af2577d717"
}

Sample of an error response to update order amount.

Ready to send this request? See the API reference of this call.