Payments and disputes
Understand which payment actions happen with your Acquiring Partner and how to handle disputes in the Klarna Partner Portal.
2 min read
When you integrate with Klarna through Solidgate, your payments with Klarna are processed on Solidgate's platform. The Klarna Partner Portal is where you handle disputes raised by customers.
Where to manage your payments
| What you want to do | Where |
|---|---|
| Capture, refund, or cancel a payment | Solidgate's platform |
| See payouts and settlement reports | Solidgate's platform |
| Respond to a dispute | Klarna Partner Portal, in Disputes |
| Find a Payment Account ID | Klarna Partner Portal, in Account details. See Accounts and account selector |
Disputes
Respond to customer disputes before their deadline to avoid chargebacks. Disputes is only available if it's part of the agreement between Solidgate and Klarna, and requires two-factor authentication.
- Open disputes: disputes waiting for your response.
- Unauthorized: disputes where the customer doesn't recognize the purchase. These have shorter deadlines.
- High-risk orders: transactions Klarna flagged as high risk. Cancel them before shipping.
- All disputes: every dispute and its status.
- Statistics: dispute trends for your account.
- Email & dispute settings: choose who gets dispute emails and how often, and set a chargeback threshold.
Use the Stores filter to focus on specific Stores of the selected account.
For details on each view and how to respond, see Manage disputes in the Klarna Partner Portal.
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