Klarna Partner Portal overview
Sign in to the Klarna Partner Portal through your Acquiring Partner's portal, and find your way around its apps.
4 min read
When you integrate with Klarna through Solidgate, your payments are processed and settled by Solidgate. You use the Klarna Partner Portal to manage the Klarna features that sit outside Solidgate's platform: disputes, conversion features, your Brand in the Klarna app, users, and credentials.
Your apps depend on your agreement
The apps you see depend on the agreement between Solidgate and Klarna. For example, dispute management may not be available to you.
Access the portal
Solidgate links their portal to the Klarna Partner Portal, so you sign in with your Solidgate credentials. You don't need a separate Klarna Partner Portal login.
You can enter in two ways:
- From Solidgate's portal: select the Klarna Partner Portal link. You land in the Klarna Partner Portal already signed in.
- From the Klarna Partner Portal login page: if Solidgate supports it, select Continue with Solidgate, then sign in with your Solidgate credentials.
Some apps need Klarna two-factor authentication. The first time you open one, you're asked to set it up, and depending on how Solidgate connects you, to set a Klarna password too. When Solidgate supports it, the sidebar includes a link back to Solidgate's dashboard.
Solidgate chooses which accounts you can access and your role in each. See Users and access.
How the portal is organized
- Account selector: shows the account you're working in. Every app shows data for this account. See Accounts and account selector.
- Portal Home: shortcuts to every app available for the selected account.
- Disputes: respond to customer disputes. See Payments and disputes.
- Conversion features: apps to set up conversion features. See Conversion features.
- Settings and Klarna Docs: separate from the other apps. See Settings.
- Account details: shows the name and reference of the selected account. Open it to copy your Partner Account and Payment Account IDs.
- Solidgate dashboard: when Solidgate supports it, a link next to the account details opens Solidgate's dashboard.
- Notifications: to-dos such as disputes to answer, plus announcements and invitations to new accounts.
- Profile menu: update your language and security settings, or log out.
- Get support: opens the help panel with articles and a chat.
Apps
| App | What it's for |
|---|---|
| Portal Home | Shortcuts to your apps |
| Disputes | Respond to disputes before their deadline |
| Set up conversion features | Install conversion features with a plugin or the Klarna SDK |
| On-site messaging | Install and customize On-Site Messaging placements |
| Express Checkout | Install Express Checkout |
| Sign in with Klarna | Configure and install Sign in with Klarna |
| 0% Financing | Enable additional Payment Programs |
| Supplementary data | Send additional purchase data with your transactions |
| Brand manager | Customize how your Brand appears in the Klarna app |
| Solidgate dashboard | Go back to Solidgate's dashboard |
| Settings | Klarna API keys, client identifiers, webhook notifications, and customer service information |
| Klarna Docs | Opens the Klarna documentation |
User manager, Support, and Search & Compare aren't available when you sign in through Solidgate. To add users or change access, contact Solidgate. See Users and access.
Why can't I see an app?
- Payments are handled by Solidgate: Order manager and Settlements don't appear, because you capture, refund, and get paid on Solidgate's platform.
- Agreement: some apps are only available if they're part of the agreement between Solidgate and Klarna.
- Role: your role controls which apps you can use. If you see You need additional access for this page, ask your administrator or Solidgate for access.
- Signing in through Solidgate: User manager, Support, and Search & Compare need a Klarna Partner Portal login.
- Two-factor authentication: Disputes, 0% Financing, and Brand manager require two-factor authentication. If an app shows a lock, select Log in or Complete setup to verify.
Terms and conditions
The Klarna Partner Portal terms and conditions are always available from the footer of the portal.
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