Check out the options you have in the Merchant portal for refunding orders.
For those cases where your customers return the items they purchased and you need to send them their money back, the Merchant portal provides a simple solution.
You can refund any items you have already captured, regardless of whether they belong to a fully or partially captured order.
Here are the refunding options you have in the Merchant portal:
We highly recommend you select each order line for the corresponding items you want to refund, even if you're refunding the full order. A clear tally of order lines lets us allocate refunds to the correct customer invoice.
Each refund you make triggers a repayment to the customer who has already paid. After a refund is processed, the item amount will be deducted from your next payout.
If you want to read a step-by-step guide about refunding an order, see the Help section in the Merchant portal.
The following image illustrates the refunding action in the Merchant portal: