Authorization callback

When Klarna approves a customer, you receive an authorization token that lets you place an order. While you would typically receive authorization_token on the client side via the Javascript SDK, you can also get it from the server in a callback to a specific URL.

By using server-side authorization callbacks, you can create an order in case of any client-side communication issues.

Payment methods that require complex customer interactions, for example switching between banking apps, are vulnerable to front-end communication issues. If communication breaks down, a valid authorization_token issued by Klarna payments may not reach the client, making placing an order impossible.

This can lead to the customer being charged without the payment getting registered in your checkout. Such errors can affect your store's conversion rates if the customer believes they have completed an order but don't receive a confirmation from your side.

When initiating a payment, include a URL in the authorization field of the merchant_urls object. Klarna payments calls this URL after a successful authorization.

 ….
    "merchant_urls": {
        "confirmation": "https://...",
        "notification": "https://...",
        "push": "https://..."
        "authorization": "https://..."
    },
    ...

Klarna calls the URL provided in authorization once the session is authorized.

{
  "authorization_token": "1eddf502-f3a0-45bf-b1fd-f2e3a2758200",
  "session_id": "e4b81ca2-0aae-4c16-bcb2-29a0a088a35b"
}

You must provide the callback URL over HTTPS. To be able to authenticate that Klarna sent the callback, we recommend that you generate a one-time token only for this specific payment session.

This lets you authenticate Klarna as the origin of the call made to you after a successful authorization.

{
    "merchant_urls": {
        "authorization": "https://example.com/authCallbackEndpoint&secretToken=b37cda64-a6d8-11ec-b909-0242ac120002"
    }
}

• The request you receive has a 2-second timeout (2-second connect timeout, 2-second read timeout).
• The callback is delivered to the callback URL on a best-effort basis. Specifically, any 2xx (for example, 204) response of your server to Klarna's callback is considered successful. Any other response triggers a retry of up to 3 calls in total.
• For responses other than 2xx, Klarna may send back the same callback multiple times.
• If the receiver of the callback decides not to place an order, your customer may go through another authorization process. In that case, Klarna may send another callback with a different authorization token.