Users and access
Understand how your Acquiring Partner invites you to the Klarna Partner Portal, which roles exist, how to manage users, and how two-factor authentication works.
2 min read
Access to the Klarna Partner Portal is given per account. Cybersource grants access to the accounts they manage for you and picks a role for each.
How you get access
Cybersource invites you to the Klarna Partner Portal with your email address, and you sign in with your own Klarna Partner Portal login. See Access the portal.
To get access to another account, or to change your role, contact Cybersource.
Roles
| Role | Access |
|---|---|
| Admin | All apps included in the agreement between Cybersource and Klarna, and user management, if Cybersource has turned it on |
| Developer | Klarna API keys, client identifiers, integration setup, and Conversion features |
| Support agent | View disputes, and see who has access in User manager |
Invite and manage users
Admins and Support agents can see who has access in User manager. If Cybersource has turned on user management for you, Admins can also:
- Invite users: enter one or more email addresses, choose the accounts, and pick a role for each account.
- Edit users: change their roles or the accounts they can access, or disable the account.
- Remove access: remove a user from one account, or delete the user.
- Export: download the list of users as a CSV file.
Accounts managed by Cybersource show This account is managed by followed by Cybersource's name. Some changes to these accounts can only be made by Cybersource.
Two-factor authentication
Disputes, User manager, 0% Financing, and Brand manager require two-factor authentication. Locked apps show Complete setup if you haven't set up a second factor yet, or Log in if you need to verify again. Change your method from your profile menu.
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