Before letting your customers pay with Klarna in your online store, it's important you ensure your integration meets our standards and complies with local regulations.

Make sure to follow our [ Klarna payments] and [ Klarna checkout] integration best practices to get the most out of your partnership with Klarna.

Let customers know Klarna is available on your website

To maximize your business impact with our partnership, include the following Klarna assets on your website.

Klarna logos and banners

✓ Integrate the Klarna logo or banner in the header or footer. Make sure it's always up to date using the top-strip or footer from On-site messaging platform available via the Merchant portal.

✓ Alternatively, you can download static marketing assets for the specific market from Marketing Tools section.

Messaging on the product page

✓ Use Klarna's On-site messaging to raise awareness of flexible payment options with Klarna early in the consumer journey. Add the credit promotion placement close to the product price, following the On-site messaging best practices. You can customize the layout of the placement in the Merchant portal to better fit your product page's overall design.

Messaging on the cart page

✓ Use Klarna's On-site messaging to inform your customers of the available payment options on the cart page. Add the credit promotion placement close to the product price, following the On-site messaging best practices. You can customize the layout of the placement in the Merchant portal to better fit your product page's overall design.

Reflect your partnership with Klarna in legal texts

To stay compliant with Klarna's legal requirements, make sure that your website contains information about our partnership.

Terms and conditions

✓ Reflect your partnership with Klarna on your Terms and conditions page. Please also link to Klarna's shopping terms and data privacy notice for the relevant market and product.

- Consider Legal and data protection requirements for Europe

- Consider Legal and data protection requirements for North America

- Consider Legal and data protection requirements for Asia

Privacy policy

✓ Reflect your partnership with Klarna in your data privacy statement. Please also link to Klarna's data privacy notice for the relevant market.

Help the customers understand your partnership with Klarna

To help your customers understand payments with Klarna, make sure to provide clear information about Klarna on your website and in post-purchase communications.

Klarna frequently asked questions

✓ In your customer-facing Frequently asked questions (FAQs), include clear information about Klarna and the available payment methods. Use the FAQ placement from our On-site messaging platform available via the Merchant portal to tell your customers everything they want to know about buying with Klarna.

✓ Alternatively, include Klarna in your FAQs and link to Klarna's customer support for the relevant market.

✓ Alternatively, create your own Klarna FAQs page. - Add the information about Klarna payment methods and a link to Klarna's customer support to make it as smooth as possible for the customers to get in touch with Klarna. - Use marketing assets to keep your FAQ compliant with our marketing guidelines.

Post-purchase communications

✓ Include Klarna payment information, for example, the Klarna order ID (order_id), and the Klarna logotype, along with a link to Klarna's customer support and a link to the Klarna app, in your order confirmation and shipping confirmation emails.

✓ If you send out a separate invoice, remove any bank details not to confuse your customers as the payment is handled by Klarna.

Set up your production account and prepare for the go-live

After you've completed and tested the integration in playground, perform the following actions before the go-live.

Activate your production account

✓ Once the contract is signed and the production merchant IDs (MIDs) are created, you'll receive an activation email for your production Merchant portal access. Activate your user account.

Update your branding information in the Merchant portal

Have customers see you in the best light across Klarna's ecosystem, including our smoooth app.

✓ Add your logo, background image, feature image, and the links to your social channels in Branding in the Merchant portal. To learn more, go to brand configuration guidelines

Get your production API credentials

✓ Repeat the steps to generate the API credentials, this time in the production Merchant portal.

✓ Save the generated username and password and forward it to your development team.