What does DDO mean for you?

Under these regulations, if you are promoting or recommending Klarna or Klarna’s products, you may be considered a “distributor” of Klarna Pay in 4 product in Australia must take reasonable steps to ensure Klarna is being promoted to its target market only, as set by the Klarna Pay in 4 Target Market Determination (“TMD”).

What is a Target Market Determination (TMD)

A TMD is exactly as it sounds. It describes the type of customers that the product has been designed for and targeted to; and ensures customers' are front and centre when considering which financial products are suitable for them.

What is Klarna’s Target Market Determination?

Klarna’s Pay in 4 is targeted at consumers who want the flexibility to buy what they love today and spread the cost of their purchase over time.

Klarna’s Pay in 4 is available to consumers who:

• Are at least 18 years old;
• Have an Australian residential address, as Klarna is intended for customers living in Australia;
• Have provided a valid email address and phone number for us to communicate through;
• Have been properly identified by Klarna in accordance with applicable anti-money laundering rules;
• Have a financial situation that meets Klarna’s credit assessment criteria based on internal Klarna information and third-party data. This excludes customers in recent hardship, bankruptcy, and customers who have too much outstanding debt with Klarna; and
• Meet the Klarna product usage criteria, such as not having too much outstanding debt, inappropriate usage of Pi4, or previously not repaying a Klarna purchase.

So what do you need to do when promoting Klarna to your customers?

When promoting or recommending Klarna to your customers, you may be required to take steps to ensure that you’re doing so consistently with our Target Market Determination.

Make sure you are only reaching the target market:

• '''Segment your database

'''If you collect demographic data that you use when advertising to your customers, be sure to apply relevant segmentation in line with the TMD wherever possible when promoting Klarna’s Pay in 4.

• '''Advertising via paid channels

'''Ensure that you or your media agency is aware of and implements relevant audience targeting controls to avoid targeting consumers that are not consistent with our TMD.

• '''OOH

'''Consider the placement of your OOH advertising including Klarna to ensure that it is consistent with the TMD to reduce the risk of targeting an inappropriate class of customer.

• Influencers

If you use influencers to promote Klarna’s Pay in 4, be mindful of the TMD, and choose influencers who are consistent with Klarna’s TMD and whose followers are also aligned with the TMD.

• '''In-store

'''If you are a merchant whose customer base is inconsistent with Klarna’s TMD, please consider whether advertising Klarna in your stores is appropriate.