When entering into a partnership with Klarna, a well-structured agreement lays the foundation for a successful, collaborative business relationship. In this page you will find additional provisions that clarify the original agreement and addresses specific scenarios.

 In the event Klarna discovers fraud or suspicious circumstances relating to a transaction, Klarna may instruct the Merchant to stop the order process and/or shipping. The Merchant agrees to follow Klarna’s instructions immediately upon receipt, so long as such instructions are provided within twenty-four (24) hours of Capture of the applicable Claim. The Merchant shall notify the Customer of any stop request at the Customer’s contact details (e.g. email address, telephone number and/or address) as approved by Klarna at the time of order.

Klarna has the right to be repaid by the Merchant for Claims which have been created in connection with a transaction made by a natural or legal person who may reasonably be considered to share a financial interest with the Merchant, including but not limited to, a company affiliated to the Merchant, owners or an employee of the Merchant and/or such affiliated company. This does not apply if the Merchant has more than thirty (30) employees. 

The Parties agree that when the Claim is created Klarna shall be exclusively entitled to all security interests related to the Claim, e.g. any retention of title in the goods delivered. For clarity, if a Claim is retransferred from Klarna to the Merchant, all security interests relating to such Claim will also be retransferred. 

Klarna will perform credit assessments of each respective customer and the merchant.