Let’s deep dive into the best way to present Klarna to your customers.
Before going through the different ways Klarna can be displayed at the checkout, let’s review all the assets available at checkout:
Example of Checkout assets
Klarna API will respond automatically with corresponding payment descriptor for the market and language indicated by locale
parameter in the API request.
While the implementation of the subheader is optional, we highly recommend the implementation of it to indicate to your customers the available payment methods that will be available if they continue with "Pay with Klarna" option.
Design TIP: based on multiple testing we have found out that mentioning specific payment options directly in your checkout lead to increased conversion.
Klarna Payments solution enables different payments method across all markets, based on the local regulations and other considerations, you may requiere to present Klarna options in a particular manner.
Choose between our 2 ways to display Klarna depending on your particular requirements, best practices and desire to promote specific options.
Separating Pay Now option and keep all flexible payment methods grouped boosts visibility of Klarna availability at the checkout and supports conversion increase.
This is our recommended way of showing Klarna in your checkout.
Similarly this approach could be replicated to all payment categories in parallel, resulting in individual options presented for each or all of them. For example you could opt to promote financing as a separated option for orders above an specific value.
To isolate Pay Now or Financing as separate payment options in your checkout, you must provide a specific Payment Category in the KP session. This enables us to customize the experience for customers upon entering the Klarna Flow. They can still switch between these categories within the Klarna flow.
Presenting Klarna as a unique payment method in your checkout will allow a simplified and a cleaner checkout.
The widget should be loaded inline directly below the payment option in the checkout:
We recommend changing your payment button to Klarna’s payment button when a customer selects Klarna:
In case you want to keep a consistent payment button across all the payment providers in your checkout, follow these two guidelines:
Redirection is not needed by if you decide to do so, use the following copies:
Avoid using copies that are dependent on what payment options the customer have like:
Klarna ensures you stay compliant and up-to-date with data-sharing, terms and conditions, and data protection. If you want to share data with Klarna you need to collect consent in the checkout. Read more about this here.
Requirements for presentation order of payment methods
Make sure the your checkout page is presenting payment methods available according to the local regulations. Read more about this here.
Required wording on the order confirmation button
Make sure your order confirmation button contains the required wording in order to make the consumer legally obligated to pay. Read more about this here.
Mainly for the Dutch and German markets, but technically applies to all EU markets. It is the responsibility of each individual online retailer who has integrated Klarna Payments to ensure compliance with local regulations since the retailer controls the purchase confirmation button.