Klarna Docs - Migrating from current to new payments integration

Migrating from current to new payments integration

It is not necessary to deactivate the 'Klarna Payments' HPSDK app in your store (as that is used for order management for previously placed orders)

You can determine which Klarna payment method is active in the store's checkout or in the store's admin under the Settings -> Payments.

If the payment method is named "Klarna", this is the new payments app integration.

If the payment method is one of the payment methods listed here, those are the HPSDK payment methods.

  • If the order was placed after 2022-Aug-1, the order is likely a new payments integration order, not a HPSDK order.
  • Check the Shopify order's "Timeline" for the specific payment method in the "Gateway" field within the bulleted item for "... payment was processed on ....". New payments integrations payment methods are listed here; HPSDK payment methods are listed here.
  • HPSDK orders will have a section titled "Information from the gateway", including an "X gateway reference" field with the Klarna long order id (and many other fields). New payments orders will have only the single field "Payment" (as that is the only field allowable by Shopify for new payments integrations).
  • Check the Klarna order's merchant references in Klarna Merchant Portal. If one of the 2 Klarna merchant reference fields match the single "Payment" field, the order is not an HPSDK order. Note: as of 2022-Oct, with the companion On-site messaging app, Klarna orders can now again display the Shopify order name in the merchant reference 1 field with extended access.

See also the Matching data field across the Shopify and Klarna order docs.

Merchants may migrate from the "SOFORT Banking (DIRECTebanking)" alternative payment method to a similar Sofort payment method by either activating:

  1. "Sofort" as a local payment method (within Shopify Payments) OR
  2. "Klarna" as an alterative payment method (separate from Shopify Payments), which can include the Sofort payment option if activated in the merchant's Klarna contract.

Note: if Klarna is activated in a store as both a local payment method (within Shopify Payments) AND also as an alternative payment method (not within Shopify Payments), only the local payment method will appear as a payment method in Shopify checkout.

The merchant's current Sofort project/contract will not be transferable when migrating to a different payment method.

Merchants must migrate off the SOFORT Banking (DIRECTebanking) [activemerchant] integration following the same dates for HPSDK deprecation.

example of "SOFORT Banking (DIRECTebanking)" in Shopify checkout