When changing customer type
If a B2C or B2B session has already commenced and the customer type changes, it is necessary to initiate a new session. The reason for this is that Klarna does not handle B2B purchases directly; they are facilitated by a third-party vendor. As a result, the B2B Purchase flow operates independently from Klarna's B2C shopping experience. Therefore, it is crucial to create a session tailored to the appropriate customer type. Modifying an existing session to accommodate a new customer type will not be effective.
For additional information on supported customer types and instructions on how to configure them, please read more here.
If your checkout process involves multiple steps and allows order changes on the final order review page before submission, here are the steps you need to follow:
Note: If you're utilizing a platform or plugin for Klarna integration without direct control, be reassured that we have already contacted our partners to make the necessary adjustments.